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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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4 Jul 2024
Verified reviewVery friendly and helpful
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4 Jul 2024
Verified reviewThe experience at Bristol Street Motors Nissan Chesterfield was great because i was given amazing customer service by David Cooper-Fowkes. He listened to my car needs and preferences - I opted to buy my car outright without taking any finance, David tailored this specifically to me. I was made to feel extremely welcome from the initial visit to the showroom and felt very comfortable with the whole process - there was no pushy sales speak/patter just honesty. David was extremely polite and very knowledgeable about the vehicles and offered me fantastic advice and a service plan. He was available to answer any questions I had prior to the purchase and again he has advised that if i require any further help or guidance with my new car, i can also call up Bristol Street Chesterfield and ask for David in person - this is a very customer-centered approach to buying a vehicle plus after-care as it gives consistency for the buyer. David also surprised me and my family when i went to collect the car - he had prepared it with a huge red bow on the bonnet - a really lovely touch! 10/10 David. Keep up the great work. My parents have previously bought their car from David too and they also cannot recommend him highly enough.
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4 Jul 2024
Verified reviewGreat Service and understanding of my needs and above all consideration of my financial situation not expecting me to buy something more expensive. Help and advice forthcoming without question in understanding my vehicle since buying.
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4 Jul 2024
Verified reviewVery organised garage and helpful staff
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4 Jul 2024
Verified reviewLocal dealer and great staff which always make you welcome..
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4 Jul 2024
Verified reviewI'd suggest Vertu Volkswagen Nottingham South to a friend because Keith, our salesman was very responsive and suggestive to our requirements.
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4 Jul 2024
Verified reviewGood customer service.
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4 Jul 2024
Verified reviewI couldn't be happier with the service and the car I purchased. I will certainly be back in a few years for an upgrade.
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3 Jul 2024
Verified reviewExcellent
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3 Jul 2024
Verified reviewEverything explained clearly , quickly and efficiently .
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3 Jul 2024
Verified reviewCallum was helpful and professional
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3 Jul 2024
Verified reviewGood service fair price
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3 Jul 2024
Verified reviewVery good, great service. I would recommend
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3 Jul 2024
Verified reviewVery experienced staff , good selection of vehicles
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3 Jul 2024
Verified reviewEasy to buy a car from
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3 Jul 2024
Verified reviewQuality cars and excellent service
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3 Jul 2024
Verified reviewBest sales staff I have met in a long time, recommend Craig Colman, lots of time for his customers, and a nice person to spend time with,
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3 Jul 2024
Verified reviewThe website is simple and easy to use. You can find all the information about the cars available for purchase. Even if you don't find the information you need, you can always call their customer service team who are exceptional.
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3 Jul 2024
Verified reviewGreat service for my car purchase. Jack was really helpful and listened to what I was looking for. No pressure selling and I'm delighted with the car I ultimately bought.
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3 Jul 2024
Verified reviewVery pleased with purchase of my low mileage Honda Civic, lovely car with the best Hybrid system available. All the staff at Sunderland Vertu were very friendly and made the trade-in and purchase straight forward. Very pleased with experience.
Reviews displayed in chronological order
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