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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
9 Jul 2024
Verified reviewBest experience I had buying a car
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A. A.
9 Jul 2024
Verified reviewPositive experience to purchase a car. Was guided through the whole process as it was the first time I had purchased a car using finance. All questions were answered quickly prior to picking up the car. As it is electric, it was fully charged for collection as well as spotlessly clean.
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A. A.
9 Jul 2024
Verified reviewExemplary customer service, never pushy and have always respected our budget and wish list. Four car purchases later, would continue to highly recommend for New and Used.
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A. A.
9 Jul 2024
Verified reviewService was brilliant. Fab knowledge of cars and put my mind at ease with any concerns. Car is brilliant.
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A. A.
9 Jul 2024
Verified reviewI had a great experience at Bristol Street Motors Nissan Derby because Bridie was really helpful and friendly. Got a great car for a great price.
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A. A.
9 Jul 2024
Verified reviewI'd recommend Bristol Street Motors Ford Bromley to a friend because of my exceptional experience with Jordan Fernando. Having purchased many cars over the years and dealt with numerous salesmen, Jordan stands out as the most knowledgeable and easy-going. His passion and expertise in both the general and electric car markets are evident. Jordan ensures high-quality standards, avoiding cars with any red flags or compromises. He found me the perfect car that met most of my requirements, and the dealership offers solid cars at great prices. Jordan's approach was considerate, never pushy or aggressive, and I felt he genuinely had my best interests in mind. I highly recommend working with Jordan Fernando for your next vehicle purchase!
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A. A.
9 Jul 2024
Verified reviewGreat company, Olivia was fantastic and they were much more attentive than others
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A. A.
9 Jul 2024
Verified reviewA very easy experience of part exchanging your car and buying a new one.
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A. A.
8 Jul 2024
Verified reviewExcellent customer service, always happy to help with any question and got me the perfect deal
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A. A.
8 Jul 2024
Verified reviewI had a great experience at Bristol Street Motors Ford Bolton because Terry listened to what I wanted and catered for what I needed. No pressure to buy quickly but clear guidance and support throughout the process. I was very satisfied and well impressed with my overall experience. Strongly recommended to buyers looking for quality vehicles.
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A. A.
8 Jul 2024
Verified reviewMy experience was fantastic, it made getting a new car seem so easy!
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A. A.
7 Jul 2024
Verified reviewExcellent customer service. Jacob Gaffney was very helpful and we had a good chat and laugh. Very professional yet down to earth. A good purchase experience.
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A. A.
7 Jul 2024
Verified reviewVery happy with purchase made very easy by Nasir.i didn't meet him in person as it was a distance sale,but his service over the phone was excellent.
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A. A.
6 Jul 2024
Verified reviewLong established professional dealer who were very easy and helpful in my car purchase experience.
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A. A.
6 Jul 2024
Verified reviewExcellent experience. Did not feel pressured in to any thing I did not want to do. Everything was explained well. Ryan Tooth is a top salesman.
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A. A.
6 Jul 2024
Verified reviewI visited the dealers for a test drive of Astras and Corsas but when I saw exactly the car I wanted, just a sit in it and salesman replies to my questions was all I needed. It is perfect.
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A. A.
6 Jul 2024
Verified reviewOverall fantastic guys to work with from start to finish & would definitely recommend to family & friends
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A. A.
6 Jul 2024
Verified reviewExcellent service, we were very well looked after.
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A. A.
6 Jul 2024
Verified reviewTilly is hands down amazing, she was brilliant from begin to end
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A. A.
6 Jul 2024
Verified reviewWould definitely return to purchase another vehicle, everything was great from start to finish
Reviews displayed in chronological order
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