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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
27 Jul 2024
Verified reviewGreat service, new car was handed over in perfect condition, thanks again to Josh at Vertu mini Sunderland for making things so simple for me.
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A. A.
27 Jul 2024
Verified reviewgreat to deal with
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A. A.
27 Jul 2024
Verified reviewI'd recommend Bristol Street Motors Ford Bolton to anyone because , the stock available was excellent px was straightforward no hard sell from our sales person, who was very Ciaran Kelly who was very polite and helpful, a job well done.
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A. A.
27 Jul 2024
Verified reviewWent in to look at a car I wasn't 100% sure about and left with a different car that ticked all my boxes. Sion took the time to understand what I was looking for and instead of trying to sell me the car I was looking at, he took an extra step to find me a car that fit my requirements. The process was smooth and every person I dealt with was able to answer all my questions and alleviate some of the reservations I had. All in all a good experience.
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A. A.
27 Jul 2024
Verified reviewExcellent from start to finish
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A. A.
27 Jul 2024
Verified reviewGreat service from sales to collection
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A. A.
27 Jul 2024
Verified reviewExcellent
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A. A.
27 Jul 2024
Verified reviewI am very satisfied
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A. A.
27 Jul 2024
Verified reviewrelaxed atmosphere very friendly staff who go out of their way to find the vehicle you require
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A. A.
26 Jul 2024
Verified reviewVery good
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A. A.
26 Jul 2024
Verified reviewA straightforward dealer. No pressure selling but listened to my requirements and responded appropriately to ensure I was comfortable with the transaction.
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A. A.
26 Jul 2024
Verified reviewexcellent
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A. A.
26 Jul 2024
Verified reviewDid the usual search on auto trader, selected the car I wanted to look at, visited the branch staff were very helpful, Kieran Grieve was very helpful, no pressure sale, explained everything clearly, including options on finance and servicing plan. All paper work clearly explained and printed out for me(I like paper copies) I wanted specific information on state of health of battery which was no trouble at all. The car had just had it's 1st MOT with a couple of advisories which were sorted before I picked car up which was brilliant, after sales service was 1st class too, checking all was ok with car and I was happy with it. I'd definitely recommend Newcastle branch.
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A. A.
26 Jul 2024
Verified reviewSuperb customer service throughout. Angus made the process seamless and is a credit to your company. Thank you Hyundai Silverlink.
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A. A.
26 Jul 2024
Verified reviewExcellent customer service from start to finish
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A. A.
26 Jul 2024
Verified reviewExcellent service from start of purchase to final collection very helpful throughout we did not feel pressurised in any way. They went out of their way to ensure that we were happy fully explaining the process
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A. A.
26 Jul 2024
Verified reviewExcellent service from start to finish
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A. A.
26 Jul 2024
Verified reviewFirst class service online from their agent Stephen
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A. A.
26 Jul 2024
Verified reviewSundil, the sales rep. was great to deal with
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A. A.
26 Jul 2024
Verified reviewGood choice, communication and fair value
Reviews displayed in chronological order
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