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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
31 Jul 2024
Verified reviewFrom viewing the car to actual purchase of it was very good. Everyone seamed to make sure that we were ok at all stages of purchase. I would recommend.
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A. A.
30 Jul 2024
Verified reviewJoseph at Stoke bristol motors was brilliant!
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A. A.
30 Jul 2024
Verified reviewVery helpful and friendly service
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A. A.
30 Jul 2024
Verified reviewAll staff from Sales person to Management have been very professional, helpful and engaging.
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A. A.
30 Jul 2024
Verified reviewExcellent service very helpful.
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A. A.
30 Jul 2024
Verified reviewJess was friendly and helpful and sorted any issues ASAP. Her communication was excellent throughout the purchase. Hopefully the service is as good going forward - keep up the good work!
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A. A.
30 Jul 2024
Verified reviewI recently purchased a used car from Vertu Honda, and my experience with Salesman Jamie Morgan was exceptional. From start to finish, Jamie made sure the entire process was smooth and enjoyable. He was incredibly knowledgeable, patient, and transparent, ensuring I got the perfect car for my needs. A week after the sale, Jamie followed up to make sure everything was going well, which showed his genuine commitment to customer satisfaction. The car itself has been fantastic; I took it on a 1500-mile road trip into the Swiss mountains, and it performed beautifully. Jamie’s professionalism and dedication truly set him apart. I highly recommend Jamie Morgan and Vertu Honda to anyone in the market for a vehicle. Thank you, Jamie, for an outstanding buying experience!
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A. A.
30 Jul 2024
Verified reviewA very pleasant and smooth transaction
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A. A.
29 Jul 2024
Verified reviewExcellent service : Excellent Car : Perfect for my requirements
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A. A.
29 Jul 2024
Verified reviewVery satisfied
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A. A.
29 Jul 2024
Verified reviewFantastic customer service and very easy process from start to finish. Would highly recommend
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A. A.
28 Jul 2024
Verified reviewExcellent customer service the sale advisor jasmine exceptional thanks jasmine
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A. A.
28 Jul 2024
Verified reviewThey were all very honest, fair and keen to leave me completely satisfied with my purchase.
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A. A.
28 Jul 2024
Verified reviewThe staff at Vertu Kia Nottingham were good because they were extremely friendly and helpful from first visit through to collecting the car.
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A. A.
28 Jul 2024
Verified reviewVery good customer care, the order if the car was great and the remote buying and delivery option was simple. Very polite salespeople.
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A. A.
28 Jul 2024
Verified reviewFriendly polite and great people. Made sure I was happy with everything.
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A. A.
28 Jul 2024
Verified reviewI'd definitely recommend Bristol Street Motors Citroen Derby because of the great service from Rachel and the value of the car. I've yet to, thankfully, see how they deal with any issues, but the purchasing process was very smooth.
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A. A.
27 Jul 2024
Verified reviewFantastic great level of care throughout the process of buying my car
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A. A.
27 Jul 2024
Verified reviewGreat service. Car just as described, in fact it was better! A fault developed under the warranty which was dealt with locally even though I live about 4 hours away from the garage I purchased it from. Would highly recommend.
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A. A.
27 Jul 2024
Verified reviewgreat company to deal with ....
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