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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
6 Aug 2024
Verified reviewI was shown around the site and met by two lovely staff Craig and Natalie who were both extremely friendly and helpful.
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A. A.
6 Aug 2024
Verified reviewFaultless from start to finish.
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A. A.
6 Aug 2024
Verified reviewVery knowledgeable staff and extremely helpful.
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A. A.
6 Aug 2024
Verified reviewMy experience with Macklin Motors was FANTASTIC
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A. A.
6 Aug 2024
Verified reviewGood.
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A. A.
6 Aug 2024
Verified reviewI have used bristol street motors lichfield for several years and we have always received excellent service from the sales team and the service department. Even when there is a change of personel you still get the same excellent service. I would always recommend them to friends and family.
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A. A.
6 Aug 2024
Verified reviewVery good, great service, I would recommend. They do not try to push you into buying anything, but listen and help you find what you need
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A. A.
6 Aug 2024
Verified reviewExcellent service from start to Finish
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A. A.
6 Aug 2024
Verified reviewThe staff at Bristol Street Motors Vauxhall Macclesfield were good because they communicated with me throughout and delivered my car. Great service.
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A. A.
6 Aug 2024
Verified reviewFirst class service, cheers
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A. A.
6 Aug 2024
Verified reviewEasy to deal with/
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A. A.
4 Aug 2024
Verified reviewA great experience from browsing to buying. Andrew our salesman had a wealth of knowledge regarding my Epower qashqai. First time I stepped into the world of Hybrid and with Maclin motors guiding me I had nothing to fear
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A. A.
4 Aug 2024
Verified reviewvery profession friendly service
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A. A.
4 Aug 2024
Verified reviewI found the salesperson friendly. I didn't feel pressured into buying my car
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A. A.
4 Aug 2024
Verified reviewVery happy with Vertu VW Hereford considering this was our first experience of an online purchase. Traded in my wife's Golf GTD for a newer model and Ellis was more than helpful in guiding us through the purchase. VW dealers like Vertu have provided us with consistently excellent service over many years.
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A. A.
3 Aug 2024
Verified reviewExcellent customer service was provided by Kieran from Vertu motors Honda Boston.
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A. A.
3 Aug 2024
Verified reviewThe experience at Bristol Street Motors Vauxhall Durham was great because Martin was exceptionally patient and made sure that I was happy with every aspect of the buying process.
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A. A.
3 Aug 2024
Verified reviewProfessional, courteous and friendly.
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A. A.
3 Aug 2024
Verified reviewSales Consultant was knowledgeable and understood our needs to find the perfect car for us
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A. A.
3 Aug 2024
Verified reviewTop notch service and after-care is excellent. More than happy!
Reviews displayed in chronological order
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