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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
11 Aug 2024
Verified reviewExcellent, would highly recommend.
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A. A.
10 Aug 2024
Verified reviewA wide choice of vehicles with friendly and knowledgeable staff
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A. A.
10 Aug 2024
Verified reviewVertu Kia Nottingham were helpful because they were very welcoming and took time to listen and understand why we were there and what various options were originally in our mind having to buy a first new car in 11 years! Shown around quite a few cars online then on site and a test drive was booked after which a lot of numbers were crunched at the different finance options. Since buying, they have been incredibly helpful and are happy for me yo go anytime I'd like a refresher on the new infotainment system or for anything else. Everyone is super helpful. It's the start of my journey with this dealership and a further survey after the first year would be a hood idea to see if I still feel the same. So far, so good.
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A. A.
10 Aug 2024
Verified reviewFriendly competent staff go above and beyond
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A. A.
10 Aug 2024
Verified reviewI was happy with the service at Vertu Honda Sunderland because I am on to my 3rd honda from vertu now, I wouldn't go anywhere else for fast efficient and friendly service. It's a testament to the company when you are on first name terms with the sales staff! I'll be back again someday soon. I must give a big thank you to John goldsmith and manager Craig Smith for their friendly help and advice when purchasing my new Honda. Many thanks guys ! See you soon!
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A. A.
10 Aug 2024
Verified reviewExcellent face to face service. Well supported on final choice. Very happy with outcome.
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A. A.
10 Aug 2024
Verified reviewKnowledgeable and happy to help staff. There after sales if required
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A. A.
10 Aug 2024
Verified reviewMy experience at Vertu Honda Mansfield was cracking because everyone was helpful.
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A. A.
10 Aug 2024
Verified reviewI'd recommend Vertu Volkswagen Mansfield to a friend because it was welcoming and professional from the moment you step through the door, with all the staff ready to assist with anything you need, I wouldn't want to go anywhere else.
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A. A.
10 Aug 2024
Verified reviewThe staff at Macklin Motors Nissan Glasgow Central were excellent, very knowledgeable and friendly. recommended - A
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A. A.
10 Aug 2024
Verified reviewExcellent quality of service. Thank you John Craig for making my purchase, aftercare and collection an excellent experience. Trustworthy and reliable. Thank you.
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A. A.
10 Aug 2024
Verified reviewVery good, easily to chat to a down to earth salesman like Anthony was, credit to the business, transaction was smooth
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A. A.
9 Aug 2024
Verified reviewPersonal attention of same person all the way thru the process from selecting my car to collecting and driving out the gate Hassle free
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A. A.
9 Aug 2024
Verified reviewHonda was not our first choice but we saw this car went to look very good service from Richard looked after us
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A. A.
9 Aug 2024
Verified reviewThere was an issue with the power boot not working correctly> this was sorted in good time and all the staff were very helpful and efficient.
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A. A.
9 Aug 2024
Verified reviewExcellent 👌
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A. A.
9 Aug 2024
Verified reviewI'd endorse Bristol Street Motornation Tamworth because Ryan and Paul went above and beyond in ensuring the sale went smoothy. We had daily communication with updates and I recieved my car on the date promised. Thank you both
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A. A.
8 Aug 2024
Verified reviewGreat service, easy to deal with . Charlotte Lowes who dealt with me was fantastic and couldn't do enough to help me with buying my car, always on hand to help with any questions or queries. Highly recommend buying a car from these.
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A. A.
8 Aug 2024
Verified reviewScott Brand was excellent to deal with. Definitely recommend
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A. A.
8 Aug 2024
Verified reviewExcellent customer service and experience. Committed to finding the right car at the right price. Went extra mile to sort out any queries or issues.
Reviews displayed in chronological order
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