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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
14 Aug 2024
Verified reviewSimple easy and good for your peace of mind.
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A. A.
14 Aug 2024
Verified reviewFirst class salesmen, got the car i wanted
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A. A.
13 Aug 2024
Verified reviewExcellent
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A. A.
13 Aug 2024
Verified reviewApart paperwork taking to long. Quick and easy
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A. A.
13 Aug 2024
Verified reviewExcellent
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A. A.
13 Aug 2024
Verified reviewGood garage great staff always there to help
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A. A.
13 Aug 2024
Verified reviewThe whole experience was a pleasant one. made an initial enquiry about a vehicle, Dino sent us a walk round video showing the general condition of the car, following which we made an appointment to view and test drive. During the process, Dino was helpful and attentive, without being pushy, allowing us plenty of time to make our decision to proceed with purchase
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A. A.
13 Aug 2024
Verified reviewThe staff and service were very professional but equally friendly. There was no hard sell just looking for the best fit for my needs.
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A. A.
13 Aug 2024
Verified reviewExcellent service as always
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A. A.
13 Aug 2024
Verified reviewAlmost excellent, just one outstanding niggle
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A. A.
13 Aug 2024
Verified reviewI would rate this as good, honest and reliable
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A. A.
13 Aug 2024
Verified reviewWe purchased a car from Bristol Street Motors and we found the experience professional and efficient. The salesman Stephano provided and excellent service and customer care throughout the process and was able to follow up with additional support where needed.
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A. A.
13 Aug 2024
Verified reviewAll good from start to finish
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A. A.
13 Aug 2024
Verified reviewThe whole process of buying my new car was a pleasure from start to finish. Tom made me feel very at ease and he listened to what I was looking for in a new car. He was very approachable, not pushy and well informed about the vehicles that were available. He even moved one of the cars so I could see it alongside another car in terms of its size as I didn't want too large a vehicle. That made my decision instantly. He then managed to source the vehicle for me and one week later I drove it away! He was extremely professional and throughout the whole process, he kept me informed about all the options that were available to me, i.e Diamond Brite, a service plan, cover for the alloy wheels, etc. So now, in addition to Steve who has sold us cars previously, we have the wonderful Tom who I am sure we will have future dealings with over the next few years! Thank you Bristol Street Motors!
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A. A.
12 Aug 2024
Verified reviewPaul is a very good car salesman, I gave him a brief of what I needed and he delivered. Paul is extremely knowledgeable and has a great sense of humour.
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A. A.
12 Aug 2024
Verified reviewI had a great experience at Bristol Street Motors Ford Stoke because I got my 4th fiesta from them.
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A. A.
11 Aug 2024
Verified reviewI really enjoyed the experience. I felt quite stressed when I arrived. John made me feel confident and relaxed and answered every question. I was given a very fair deal on my old car. Within a short time I was looking at a car which fitted my needs perfectly. John listened. Thank you
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A. A.
11 Aug 2024
Verified reviewThey deal was great and i got an extra £500 by trading in my old car.
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A. A.
11 Aug 2024
Verified reviewFirst Class service and the Car is wonderful
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A. A.
11 Aug 2024
Verified reviewgr8 service and a fab salesman , Keiran was very good and gr8 at his job last a credit to his team
Reviews displayed in chronological order
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