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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
24 Aug 2024
Verified reviewAbsolutely fantastic service during my recent car purchase, which is a refreshing thing to see given past experiences with dealerships purely being sales driven and not looking after their customers. I would absolutely recommend Hyundai Silverlink and traveled over 100 miles based on the competitive deal being offered and how well I was treated throughout.
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A. A.
23 Aug 2024
Verified reviewGreat
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A. A.
23 Aug 2024
Verified reviewEfficient
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A. A.
23 Aug 2024
Verified reviewVery efficient on collection. Friendly. I felt I had a good exchange value and I love my electric car.
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A. A.
23 Aug 2024
Verified reviewA very pleasant experience purchasing a new car from Bristol Street Nissan. All the staff we dealt with were very professional, attentive and helpful, without being pushy. Would certainly recommend.
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A. A.
23 Aug 2024
Verified reviewgood all round experience and help given when needed
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A. A.
23 Aug 2024
Verified reviewGreat service, great choice, great car! Simple as that!
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A. A.
23 Aug 2024
Verified reviewJack and Jason were excellent throughout the process. Very friendly staff in all departments too.
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A. A.
22 Aug 2024
Verified reviewExcellent service
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A. A.
22 Aug 2024
Verified reviewKIA car is reliable and Sales Representative Mr Kin Wong in Vertu Kia Nottingham is very helpful and professional. He helps a lot in my buying process. Very happy buying experience.
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A. A.
21 Aug 2024
Verified reviewThey are a great bunch, very pleasant. No, pushing you into anything, I definitely would give them stars
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A. A.
21 Aug 2024
Verified reviewProfessional and dependable
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A. A.
21 Aug 2024
Verified reviewFantastic salesman and fantastic service, I dealt with Will at the Hydan road branch and he was great from start to finish, a big thank you Will for your personal touches
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A. A.
21 Aug 2024
Verified reviewEveryone was so helpfull i did not feel pressured in any way but was helped with any questions
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A. A.
21 Aug 2024
Verified reviewI would recommend Bristol Street Motors Skoda Derby to friends and family because my sales advisor Mark was fantastic from start to finish, from my initial call I outlined what I was looking for Mark not only found a suitable vehicle but provided options that I hadn't considered, these really improved my buying experience.
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A. A.
21 Aug 2024
Verified reviewGreat service from all concerned, especially Felix Greaves, the salesman who dealt with me.
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A. A.
21 Aug 2024
Verified reviewI'd definitely recommend Vertu Honda Newcastle to friends and family because the service and the cars are excellent.ark handled Vertu Honda were excellent. Mark who handled both transactions wes Vertu Honda Newcastle is a well-run organisation. Mark dealt with both transactions and was knowledgeable and friendly. He explained every part of the buying process and the cars extremely well. I would recommend the dealer and Mark very highly recommended as well as the dealership in general. We bought two cars in six weeks and we are delighted with them.
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A. A.
21 Aug 2024
Verified reviewFriendly and helpful
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A. A.
21 Aug 2024
Verified reviewFew issues when picking the car up but all was sorted out by the sales person and manager also service team manager. Very happy when we left.
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A. A.
21 Aug 2024
Verified reviewFrom start to finish this dealership, especially Emma Harrison have been very professional I would recommend them for purchasing an new or used car.
Reviews displayed in chronological order
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