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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
25 Aug 2024
Verified reviewNick was extremely informative and helpful.
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A. A.
25 Aug 2024
Verified reviewBrilliant service, brilliant truck and brilliant finance! Nothing was too much trouble for Anthony. Definitely recommend.
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A. A.
25 Aug 2024
Verified reviewvery friendly and helpful
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A. A.
24 Aug 2024
Verified reviewExcellent service - listening to the customer and imparting good sense and a deep knowledge of the product.
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A. A.
24 Aug 2024
Verified reviewThe staff were very helpful from start to finish, and my whole purchase (from the car being delivered to me to test drive to final delivery) took just three days!
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A. A.
24 Aug 2024
Verified reviewI was very pleased with my choice of bike and that I was shown the bike
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A. A.
24 Aug 2024
Verified reviewFaultless from start to finish, usually i cant abide salesmen, no offence, however the salesman I dealt with on this occasion was great.
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A. A.
24 Aug 2024
Verified reviewGreat service, good choice of cars, great staff. 10/10 for Chris
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A. A.
24 Aug 2024
Verified reviewI've bought 5 cars they are very professional
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A. A.
24 Aug 2024
Verified reviewvery good experience that resulted in a great purchase that met all my requirements
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A. A.
24 Aug 2024
Verified reviewA brilliant experience from start to finish, felt very comfortable and relaxed during our time at the dealership. Would definitely use again when the time comes for a new car.
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A. A.
24 Aug 2024
Verified reviewExcellent over all
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A. A.
24 Aug 2024
Verified reviewI have no complaints about the company or its employees, reliable.
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A. A.
24 Aug 2024
Verified reviewExcellent service from start to finish, there were a number of issues during the purchase but they were dealt with quickly and professionally. I am completely satisfied with the car .
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A. A.
24 Aug 2024
Verified reviewExcellent service from start to finish
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A. A.
24 Aug 2024
Verified reviewGreat overall experience buying my car. Ibrahim very courteous and helpful in explaining every step of the way. Service department very helpful too.
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A. A.
24 Aug 2024
Verified reviewReally quick and professional changeover done on a part exchange by Keiran
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A. A.
24 Aug 2024
Verified reviewI had a great experience at Macklin Motors Nissan Glasgow South because no pushy sales and listened to exactly what I was looking for.
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A. A.
24 Aug 2024
Verified reviewThey went that extra mile to help us find the car we wanted.. Thank you George.
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A. A.
24 Aug 2024
Verified reviewHappy
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