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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
28 Aug 2024
Verified reviewLeft with my perfect car found by a very helpful salesman
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A. A.
28 Aug 2024
Verified reviewvery helpful and friendly and make you fill Welcome which is good, and I got what I wanted a ford kuga.
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A. A.
28 Aug 2024
Verified reviewEasy to deal with
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A. A.
28 Aug 2024
Verified reviewExcellent service from Kieran and Nasir throughout the buying process, very pleased with my car, couldn't have been more helpful.
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A. A.
28 Aug 2024
Verified reviewA very good professional, personalised service, talking me through each step with great patience as well as making me a lovely cup of coffee :)
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A. A.
28 Aug 2024
Verified reviewChris and Natalee were very attentive, vehicle was a decent price and communications were great.
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A. A.
28 Aug 2024
Verified reviewMike, Richard and the rest of the team at Bristol Street made finding my ideal car simple, quick and easy. Great service, great car!
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A. A.
28 Aug 2024
Verified reviewExcellent
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A. A.
28 Aug 2024
Verified reviewGreat Customer Service & after sales follow up
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A. A.
28 Aug 2024
Verified reviewdealers where very helpful
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A. A.
28 Aug 2024
Verified reviewVertu Land Rover Chesterfield were great because the sales person Ashley Platts made us feel welcome, explained everything to us from the vehicle details, features, test drive, other vehicles, and other additional packages on offer. At no point did I feel pressured in buying the vehicle ....to be honest Ashley went out of his way to make us feel more reassured that I was making the right vehicle purchase from the right dealer...and so far I'm happy with my purchase and enjoying my car!!!.so I want to say a big Thank You to Ashley Platts and Vertu LR Chesterfield team.
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A. A.
27 Aug 2024
Verified reviewVertu Sunderland had the car I was looking for and offered the most competitive deal to part exchange my car and purchase the new car. Very pleased.
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A. A.
27 Aug 2024
Verified reviewMacklin motors is a very trustworthy company, the only salesman I have dealt with over the years is Ben Smith. He is friendly, listens to what we're after and does the extra mile
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A. A.
27 Aug 2024
Verified reviewExcellent service
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A. A.
27 Aug 2024
Verified reviewFab service from Micheal
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A. A.
27 Aug 2024
Verified reviewIt was a pleasure to deal with Dan who was excellent from start to finish.
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A. A.
26 Aug 2024
Verified reviewI would go back again. Not for a while good after sale work.
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A. A.
26 Aug 2024
Verified reviewThe services received met my expectations.
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A. A.
26 Aug 2024
Verified reviewI had an amazing experience buying a car from Bristol Street. I was let down from a different dealership and needed another car quickly, Kazim made sure my car was delivered on the day we agreed even though it was going to be difficult. Overall Kazim made buying a car easy for me, he was lovely and kept me updated the whole time.
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A. A.
25 Aug 2024
Verified reviewVery good, great service. I would recommend.
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