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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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I. A.
13 Sept 2024
Verified reviewVery very stressfree purchase experience, everything was easy from arranging test drive to driving out. Really lovely staff they all make you feel welcome even if you only browsing, but no pressure from anyone.
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M. A.
13 Sept 2024
Verified reviewFantastic service! I am recommending!
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G. A.
13 Sept 2024
Verified reviewjust a very pleasurable experience.
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S. A.
12 Sept 2024
Verified review10 out of 10
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A. A.
12 Sept 2024
Verified reviewGreat customer service. Easy process from finding the car on the website, test driving, purchasing and collecting.
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P. A.
12 Sept 2024
Verified reviewBristol Street Mortors Gloucester were brilliant. No pressure just really helpful and friendly.
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D. A.
12 Sept 2024
Verified reviewGreat experience from start to finish. Jack was friendly and informative and very helpful, nothing was to much trouble for him, well done.
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B. A.
12 Sept 2024
Verified reviewFantastic customer service
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J. A.
12 Sept 2024
Verified reviewExtremely helpful and pleasant to talk to. They went in-depth about everything I needed to know about the vehicle and it's documentation as well as being able to answer any queries or concerns that I had.
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S. A.
12 Sept 2024
Verified reviewexcellent
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C. A.
11 Sept 2024
Verified reviewFirst class
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D. A.
11 Sept 2024
Verified reviewDan was the man very helpful and spend time explaining everything ,thank you
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M. A.
11 Sept 2024
Verified reviewReally happy with used Ionic 5 I purchase from Bristol Street Motors. Staff are friendly and willing to spend as much time with you explaining the car details.
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P. A.
11 Sept 2024
Verified reviewKeith and Jeff where very helpful and friendly
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A. A.
11 Sept 2024
Verified reviewSatisfied with my purchase
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A. A.
11 Sept 2024
Verified reviewVery good, great service. I would recommend 10/10!.
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M. A.
11 Sept 2024
Verified reviewEXCELLENT
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J. A.
11 Sept 2024
Verified reviewOverall great and easy purchase.. minimal fuss and just straight forward
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M. A.
11 Sept 2024
Verified reviewWe called in just to see if you had what we was looking for and you did and from then on it went like a dream!! Well done to you professional team..
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C. A.
10 Sept 2024
Verified reviewVery good service from Nissan Derby everyone very helpful! Very professional and no pushie sales guy which is always a nice way to be.
Reviews displayed in chronological order
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