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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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M. A.
4 Oct 2024
Verified reviewAndrew is a very friendly gent, he really helped sell the car that we were after. He made the process so easy and stress free. He's a great character, we spoke to a few of the staff but unfortunately do not know names.. they were all fab help! All very friendly characters
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C. A.
3 Oct 2024
Verified reviewA really professional service , from the first contact with Rashid then further conversation with Emily, both are polite and very knowledgeable., keeping me fully informed of the progression of the order. A follow up call a couple of days after my return home to see how everything was and if I had anymore questions. A great customer service by all. Thank you.
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I. A.
3 Oct 2024
Verified reviewN/A..
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G. A.
3 Oct 2024
Verified reviewThe time spent discussing every detail of what was on offer regarding buying a vehicle . So the service we received was the best we ever had in the past and all with a smile
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A. A.
2 Oct 2024
Verified reviewEasy to use and tailor your search
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M. A.
1 Oct 2024
Verified reviewKnowledgeable sales man who was very easy to deal with. Happy with the whole purchase process
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C. A.
1 Oct 2024
Verified reviewTotally satisfied.
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C. A.
1 Oct 2024
Verified reviewCustomer service is first class along with their cars.
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A. A.
1 Oct 2024
Verified reviewThe staff at Macklin Motors Nissan Glasgow Central were good because of their attitude, knowledge about the product and friendly. The price of vehicle was also decent. Overall great experience.
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J. A.
1 Oct 2024
Verified reviewHelpful and a pleasure to deal with.
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T. A.
1 Oct 2024
Verified reviewHonda cars are extremely reliable and the excellent service at Honda Durham is much appreciated
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P. A.
1 Oct 2024
Verified reviewGreat team with a vast display of experience in car sales will go above and beyond to find you a car that suits you and family.
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L. A.
1 Oct 2024
Verified reviewBrilliant experience with Honda Vertu Stockton. Dean, Adrian, Jake and Matthew were extremely helpful, curtious and knowledgeable and helped me to make the right choices from our initial visit with Dean, when we left without making a decision on a new car to buying the Honda Jazz from Matthew.
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S. A.
1 Oct 2024
Verified reviewGood experience Good staff and very helpful Not pushy
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P. A.
1 Oct 2024
Verified reviewGreat team of used and new cars 100% recommended go and take a look if your wanting a car the team will find you one that suits 100%
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B. A.
1 Oct 2024
Verified reviewBen was friendly helpful and very knowledgeable
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R. A.
1 Oct 2024
Verified reviewI would highly recommend BSM Vauxhall Durham to people looking to purchase a reliable nearly new car. I've bought from them twice now and have had a fantastic experience. I also use them for both MOT and servicing my vehicles every year and for any issues in the meantime. The staff are friendly and always willing to help and they make the experience smooth and straight forward. Also their guarantees add peace of mind to the purchase. Overall if you want good service, a reliable car and a helpful approach then this is the place to go.
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M. A.
30 Sept 2024
Verified reviewExcellent
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D. A.
30 Sept 2024
Verified reviewgood or better
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G. A.
29 Sept 2024
Verified reviewThe staff was very friendly and helpful they give you no pressure and they were polite to walls me I recommend them to anybody
Reviews displayed in chronological order
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