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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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C. A.
8 Oct 2024
Verified reviewThanks to Danielle and the team for a topnservice.
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K. A.
8 Oct 2024
Verified reviewVery helpful personnel from the sales room floor to the finance team. All appeared interested and professional as well as having a very pleasant demeanor at all times. All were very efficient. I can only put this down to excellent recruitment practices and hopefully retention!
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K. A.
8 Oct 2024
Verified reviewFantastic. I will definitely go back for my next car. Thankyou, the total experience was a pleasure.
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M. A.
8 Oct 2024
Verified reviewVehicle exactly what I wanted chris graves the salesman was very helpful and professional.
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D. A.
8 Oct 2024
Verified reviewGreat service from Bristol Street in Wigan and Dave the salesman was very pleasant and explained everything we needed to know. Would definitely use them again in future
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C. A.
8 Oct 2024
Verified reviewThanks to Danielle and the team for a professional service.
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R. A.
8 Oct 2024
Verified reviewExcellent, highly recommend Owen was great all the way through.
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T. A.
8 Oct 2024
Verified reviewExcellent , the car met my expectation even beyond what i expected.the mechanics,design.upholstery,interior and exterior very neat and clean.Their customer service is a top notch.i would recommend to anyone looking for a good place to get a car.
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T. A.
8 Oct 2024
Verified reviewJodene Fisher was very good at her job
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J. A.
8 Oct 2024
Verified reviewTrustworthy, no bullying tactics, good aftersales
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L. A.
8 Oct 2024
Verified reviewExceptional people, with exceptional vehicle's.
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K. A.
8 Oct 2024
Verified reviewVery easy process with knowledgeable and friendly sales assistant.
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M. A.
8 Oct 2024
Verified reviewHappy with service
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T. A.
8 Oct 2024
Verified reviewVery extensive choice of cars. Helpful sales man.
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C. A.
8 Oct 2024
Verified reviewAndreas was amazing from start to end and managed to sort me as well my daughter a car each. Not only did he managed to get us the right car, but honestly was a amazing deal so if you are looking for a new or used vehicle make sure to see him and you will not be let down!
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J. A.
8 Oct 2024
Verified reviewExcellent could nt have had a better experience with any other dealer.
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G. A.
8 Oct 2024
Verified reviewVery genuine and positive experience, made to feel welcome and important at just the right level. A chatty, polite and amiable salesman saw to me and made me feel welcome. Good stuff.
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C. A.
8 Oct 2024
Verified reviewthey are all very friendly
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M. A.
8 Oct 2024
Verified reviewExcellent service in Cheltenham.
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E. A.
8 Oct 2024
Verified reviewWell worth a visit. Great value, experienced staff, nothing too much trouble.
Reviews displayed in chronological order
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