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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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M. A.
10 Oct 2024
Verified reviewGood service
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M. A.
10 Oct 2024
Verified reviewIt was a good experience.
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D. A.
10 Oct 2024
Verified reviewOutstanding service amazing sale staff very helpful
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D. A.
9 Oct 2024
Verified reviewExcellent customer service and product. Quality and efficiency
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J. A.
9 Oct 2024
Verified reviewGreat range of bikes and caring service from the salesman.
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I. A.
9 Oct 2024
Verified reviewGreat dealership would highly recommend.
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A. A.
9 Oct 2024
Verified reviewI was pleased with Bristol Street Motors, they had a perfect little i10 and it was easy to buy and set up a service plan. Super friendly sales rep who didn't hassle us at all.
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R. A.
9 Oct 2024
Verified reviewExcellent sales team, very friendly, and they LISTEN!!
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J. A.
9 Oct 2024
Verified reviewVery good
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H. A.
9 Oct 2024
Verified reviewgreat
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R. A.
8 Oct 2024
Verified reviewAmazing team
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T. A.
8 Oct 2024
Verified reviewA first class company. Who make the purchase of a vehicle very easy. The service department is first class. I would recommend them to anyone.
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J. A.
8 Oct 2024
Verified reviewGreat experience and very professional.
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D. A.
8 Oct 2024
Verified reviewhappy with the services of my deal
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P. A.
8 Oct 2024
Verified reviewExcellent service great staff.
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D. A.
8 Oct 2024
Verified reviewAlways top class customer service, Andy listens to our needs every single time and manages to find what we're looking for and much more! He's helped us many times over the years and we will always come back to Bristol Street Peterlee. Thanks all
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M. A.
8 Oct 2024
Verified reviewThe staff at Bristol Street Motors Vauxhall Waltham Cross were good because they were helpful and made things clear and easy to get done.
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H. A.
8 Oct 2024
Verified reviewGreat experience and Jared Boon went above and beyond to get me the car I wanted. Will buy again from such a great company.
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C. A.
8 Oct 2024
Verified reviewNottingham BSM were a pleasure to deal with
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C. A.
8 Oct 2024
Verified reviewMy experience at Bristol Street Motors Nissan Widnes was memorable because Keiran was super friendly and made sure we were comfortable and understood everything throughout the whole process. He kept us updated with every step of our finance application and the handover was very smooth.
Reviews displayed in chronological order
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