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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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M. A.
23 Oct 2024
Verified reviewBristol Street Motors has excellent customer service both the Banbury branch and Northampton branch. Their staff are amazing.
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M. A.
23 Oct 2024
Verified reviewGreat customer service and very helpful.
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T. A.
22 Oct 2024
Verified reviewVery satisfied with the staff at HONDA DURHAM. They did all the follow up calls and were all very friendly. Would use them again when next needing a car.
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E. A.
22 Oct 2024
Verified reviewVery helpful staff and a wide range of vehicles
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B. A.
22 Oct 2024
Verified reviewVery satisfied, the car was exactly as described, in fact there was a minor body defect that was fixed by the garage before I arrived to view the car - well done. I would come back to them to purchase another car
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S. A.
22 Oct 2024
Verified reviewAbsolutely brilliant. Especially Andrew!
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M. A.
22 Oct 2024
Verified reviewFirst class service from test drive to purchase and after sales. Would happily recommend Macklin Motors Kia Edinburgh to friends and family.
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A. A.
22 Oct 2024
Verified reviewI'd recommend Bristol Street Motors Ford Kings Norton to a friend because it's always reliable. Professional service throughout.
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J. A.
22 Oct 2024
Verified reviewNot pushy sales persons Felt comfortable
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M. A.
22 Oct 2024
Verified reviewVertu Honda Morpeth were great because everything was made really easy! The sales staff were polite, friendly and really accommodating.
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C. A.
22 Oct 2024
Verified reviewGood
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M. A.
22 Oct 2024
Verified reviewBristol Street Motors at Birmingham were great. I received the car i wanted, had to wait for a bit however worked for me. Megan at the showroom was very helpful!!!
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S. A.
22 Oct 2024
Verified reviewGreat people at Bristol Street motors, helpfully, friendly and get things done.
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S. A.
21 Oct 2024
Verified reviewThe website is easy to navigate, allowing you to reserve a vehicle in just minutes. Regardless of the distance, they will deliver the vehicle to you free of charge. You also have the option to test drive the vehicle and decide whether you want to keep it. If you don't like it, you can refuse without cost. The online tool helps you pre-calculate the financing you need. The pictures and videos accurately show the real state of the vehicle. Thank you for helping me get my new vehicle.
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A. A.
21 Oct 2024
Verified reviewMike was my contact at Chesterfield Vertu. .i purchased a range rover velour. Mike was absolutely fabulous, nothing was to much trouble and no pushy Sales talk He explained things in great detail Very attentive and caring. Mike is basically a gem at Chesterfield Vertu and your lucky to have him In your showroom. Great to have met him. What a Superstar
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M. A.
21 Oct 2024
Verified reviewEasy buying process and helpful sales team.
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H. A.
21 Oct 2024
Verified reviewI'd suggest Macklin Motors Kia Edinburgh to a friend because they are so forthcoming
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I. A.
21 Oct 2024
Verified reviewFriendly helpful staff, Elliot made the process of buying a car easy and pleasurable.
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P. A.
21 Oct 2024
Verified reviewVery good
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E. A.
21 Oct 2024
Verified reviewFriendly staff who guide you through the whole process of purchasing a vehicle which made it so easy and fast.
Reviews displayed in chronological order
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