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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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G. A.
29 Oct 2024
Verified reviewAll good. Paul Gordon has taken a good care of me and my wife.
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S. A.
29 Oct 2024
Verified reviewExcellent service from start to finish.
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J. A.
29 Oct 2024
Verified reviewFirst class
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J. A.
29 Oct 2024
Verified reviewEasy to follow 👌
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C. A.
29 Oct 2024
Verified reviewI'd definitely recommend Vertu BMW Durham to friends and family because of Jon who was brilliant from start to finish as well as Nick and Kieran who were brilliant and professional too
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C. A.
29 Oct 2024
Verified reviewExtremely helpful very knowledgeable pleasant experience I Love my 22 T Cross.
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T. A.
28 Oct 2024
Verified reviewSale team were really very supportive and helpful
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S. A.
28 Oct 2024
Verified reviewYou cannot fine a better place to buy your new car ,brand new or used you'll get the same perfect personalised experience.
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A. A.
27 Oct 2024
Verified reviewI am satisfied with the information provided throughout and the vertu website is easy to handle.
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D. A.
27 Oct 2024
Verified reviewVertu was really good, good service ,good communication, great cars, overall very good
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M. A.
26 Oct 2024
Verified reviewThe experience at Vertu MINI York was good because Hayley and all the team were very polite, knowledgeable answered all of my questions satisfactorily, very pleased.
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H. A.
25 Oct 2024
Verified reviewThe experience at Vertu Honda Derby was great because the sales rep (Max) was very friendly and helpful.
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B. A.
25 Oct 2024
Verified reviewExcellent service 👍👍
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R. A.
25 Oct 2024
Verified reviewI purchased a used Honda Jazz Crosstar and was very pleased with the car and the transaction.
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I. A.
25 Oct 2024
Verified reviewVery good service, they really made an effort and weren't too pushy. Premises very comfortable, staff knew their stuff, good follow-up. Pretty painless really.
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L. A.
24 Oct 2024
Verified reviewSuch a great dealer
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V. A.
24 Oct 2024
Verified reviewExcellent customer service, friendly and reliable, great vehicle, lovely and clean inside and out. Fabulous follow-up service. The advice given was genuine. I highly recommend the service.
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M. A.
23 Oct 2024
Verified reviewI'd definitely recommend Bristol Street Motors Hyundai Banbury to friends and family because I cannot fault them even if I tried...but why would I; they're lovely, awesome people who helped me get my dream machine. Even my teenager says the Kona is wonderful and it makes him feel , "Middle, no, upper- middle-class". And teenagers know everything.
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S. A.
23 Oct 2024
Verified reviewperfect service
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S. A.
23 Oct 2024
Verified reviewFantastic service
Reviews displayed in chronological order
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