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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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L. A.
30 Oct 2024
Verified reviewThis time around we had a great experience with Bristol Street. We were supported right from walking onto the forecourt up to collection of the new car. Any delays were explained and supported through. Car was perfect on collection and couldn't fault Patrick for his customer service. Thank you for getting us in the right car.
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T. A.
30 Oct 2024
Verified reviewI'd recommend Bristol Street Motors Ford Newcastle to a friend because it was a simple quick process to buy a car.
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K. A.
30 Oct 2024
Verified reviewGreat service, the lads there managed to find me exactly what I asked for with every specification I wanted, really friendly and helpful throughout the time I was looking to buy
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R. A.
30 Oct 2024
Verified reviewVery good, great experience. I would recommend. They were very friendly and understanding. They helped me find a good quality car which was reliable and in my budget.
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C. A.
30 Oct 2024
Verified reviewSales staff 💯 Lee was outstanding throughout 👍🏼
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D. A.
30 Oct 2024
Verified reviewGreat hassle free experience in the purchase of our new car, and all the help, advice we needed, treated with respect and the experience felt more like purchasing from a friend more than a salesman.
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A. A.
30 Oct 2024
Verified reviewGreat
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G. A.
30 Oct 2024
Verified reviewAn excellent purchase experience!
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M. A.
30 Oct 2024
Verified reviewSales and post sales especially have been stellar. The service team could have been more mindful, but the post sales guys bent backwards to fix the issue.
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S. A.
30 Oct 2024
Verified reviewCustomer satisfaction is prioritised over anything else I believe through my experience. The used vehicle was delivered in showroom condition. Though it had couple of issues which I figured out later on, it was addressed at my convenience. Was impressed by the customer service. Thanks to Olly and Rich for supporting all through the buying process and later on as well.
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E. A.
30 Oct 2024
Verified reviewEasy, quick, friendly service! Car ready promptly!
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J. A.
30 Oct 2024
Verified reviewMy experience at Bristol Street Motors Ford Morpeth was excellent. The salesman, Manu, was very knowledgeable, friendly and helpful and worked hard to find my perfect car. This was at another site but was brought up to my local dealer so I could test drive it before buying.
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H. A.
30 Oct 2024
Verified reviewPaul the sales rep I spoke to was very knowledgeable and took the time to talk through all the options available for finance, servicing and also in the cars available in my budget. I would recommend the garage if your looking for a low pressure sales experience with knowledgeable staff with a variety of high quality cars available.
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R. A.
30 Oct 2024
Verified reviewExcellent experience from start to finish . Earl ,your sales representative was excellent, extremely helpful and friendly . Good communication during and after purchase.
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M. A.
30 Oct 2024
Verified reviewHow often does one have to repeat things? I have already said that BSM have provided me with an excellent and friendly serivce.
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W. A.
30 Oct 2024
Verified reviewreview was already posted on previous pages
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D. A.
30 Oct 2024
Verified reviewExcellent sales person friendly and polite
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C. A.
30 Oct 2024
Verified reviewMy experience at Bristol Street Motors Ford Bromley was positive because friendly staff, detail explanation
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J. A.
30 Oct 2024
Verified reviewNice and quick delivery
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S. A.
30 Oct 2024
Verified reviewExcellent selection of quality vehicles, and first class service throughout. Distance wasn't an issue as the car we purchased was delivered right to our door.
Reviews displayed in chronological order
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