Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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S. A.
16 Nov 2024
Verified reviewGreat experience and the sales person (Brandon) was fantastic making the whole process so easy for us. Not purchased from Bristol Street before but the car is fantastic and would recommend them.
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L. A.
16 Nov 2024
Verified reviewFriendly, listened too , advise, and a very positive experience.
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R. A.
16 Nov 2024
Verified reviewExcellent
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D. A.
16 Nov 2024
Verified reviewGood and easy
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A. A.
16 Nov 2024
Verified reviewGreat experience
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A. A.
15 Nov 2024
Verified reviewI was treated courteously and professionally and everything applicable was explained.
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A. A.
15 Nov 2024
Verified reviewMy Sales Person was exceptional in his knowledge of the products being sold. Customer Service Skills exceptional. First class service throughout my experience of buying a car.
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L. A.
15 Nov 2024
Verified reviewGreat service
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A. A.
15 Nov 2024
Verified reviewExcellent
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M. A.
15 Nov 2024
Verified reviewGreat, hassle free
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B. A.
14 Nov 2024
Verified reviewreally plesed with all asspects of my exceperance
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S. A.
14 Nov 2024
Verified reviewExcelent customer service, from viewing through to financing and collection. Would use again.
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B. A.
14 Nov 2024
Verified reviewOverall very good service
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D. A.
14 Nov 2024
Verified reviewgreat experience
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M. A.
14 Nov 2024
Verified reviewHad a fantastic experience. Very professional and friendly service
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F. A.
14 Nov 2024
Verified reviewBristol Street Motors Nissan Northampton were great because they offer a knowledgeable and friendly service.
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A. A.
14 Nov 2024
Verified reviewExcellent customer service. Nothing was to much trouble. We had as good deal and Fraser was so helpful.
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B. A.
14 Nov 2024
Verified reviewOverall very good service
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V. A.
14 Nov 2024
Verified reviewEasy to use, very straightforward and understandable.
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D. A.
14 Nov 2024
Verified reviewEasy to deal with ,everything was clearly explained .Did everything they promised and all went to plan .Very happy with our new car .
Reviews displayed in chronological order