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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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F. A.
21 Nov 2024
Verified reviewExcellent service and car in good condition.
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O. A.
21 Nov 2024
Verified reviewVery good service. I'd recommend Jamie Di Folco
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M. A.
21 Nov 2024
Verified reviewCar was ready to collect at the time and date agreed. Explanation of how to access the service records and remaining service plan was vague, although I have since received an email with instructions how to obtain.
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W. A.
20 Nov 2024
Verified reviewFantastic level of service and a really great car purchased.
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J. A.
20 Nov 2024
Verified reviewAs before when we bought our last cars. It's been a pleasure to deal with Macklin motors Dunfermline and that is why we go back. The sales team are friendly and very helpfull. Everything was explained thouroughly throughout by Cameron. Thanks again! Jim
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S. A.
19 Nov 2024
Verified reviewGreat staff, so helpful and friendly. After a no fault accident they helped me source a replacement which was perfect for my needs. What was a stressful time for me they really much easier with all their help and fitting around my schedule. Could not fault them. Will definately use these guys again. A credit to their company.
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J. A.
19 Nov 2024
Verified reviewExcellent experience. Dealt with David Wood, very professional going the extra mile(s) for me - Thank You
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C. A.
19 Nov 2024
Verified reviewMacklin Motors Peugeot Paisley staff were good because johnathan took me through all my options on purchasing my new car and made me feel at ease. When its time for a new car again i just hope johnathan is still there to deal with again
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G. A.
19 Nov 2024
Verified reviewVery nice dealership and things done and explained well
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O. A.
19 Nov 2024
Verified review1st class service
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V. A.
19 Nov 2024
Verified reviewTom Peacey and the sales team were amazing, easy going and listened to my needs. Highly recommend 👌
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C. A.
19 Nov 2024
Verified reviewCouldn't fault it from start to finish.
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C. A.
18 Nov 2024
Verified reviewVery satisfied with the car purchase and the competent and friendly staff.
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T. A.
17 Nov 2024
Verified reviewfriendly staff
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D. A.
17 Nov 2024
Verified reviewEverything was A1
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M. A.
17 Nov 2024
Verified reviewExcellent sales pitch and friendly staff no pushing to buy ….but good decent quality salesmanship
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R. A.
16 Nov 2024
Verified reviewMy experience at Bristol Street Motors Renault York was positive because the sales representative Colby Jackson-Shepherd worked incredibly hard during the whole process from initial contact to delivery of the vehicle to my address. Worthy of note was his tireless efforts to rectify an annoying issue with BSM Admin Office which failed to ensure the vehicle was taxed and MOT'd before delivery as promised. Mr Jackson- Shepherd arranged for the vehicle to be collected from my address and delivered to my local BSM for the outstanding MOT and Tax to be completed. Many thanks Colby, a pleasure dealing with you.
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D. A.
16 Nov 2024
Verified reviewGood service
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C. A.
16 Nov 2024
Verified reviewexcellent service
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L. A.
16 Nov 2024
Verified reviewSimon Hunter is an exceptional salesman he takes his time to explain everything would not go anywhere else
Reviews displayed in chronological order
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