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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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K. A.
23 Nov 2024
Verified reviewThe staff at Bristol Street Motors Motornation Derby were good because they addressed my needs promptly. They found the right deal that fit my budget and any issues they fixed.
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J. A.
23 Nov 2024
Verified reviewI was happy with the service at Bristol Street Motors Ford Kings Norton because the person I dealt with Carlo who explained everything in detail and was a pleasure to deal with. I had to call him a few days later and he was happy to take my call.
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P. A.
23 Nov 2024
Verified reviewExcellent service from very knowledgeable representatives that take their time to make sure you have a good experience.
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J. A.
23 Nov 2024
Verified reviewBristol Street Motors were professional, friendly, helpful and very accommodating.
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A. A.
23 Nov 2024
Verified reviewFantastic service from Ibrahim. Knowledgeable on vehicles available as well as products/services etc.
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M. A.
23 Nov 2024
Verified reviewVery helpful without being "pushy", quickly understood what we were looking for and kept us informed while sourcing a vehicle for us. Friendly and polite salespeople, who made us feel that we were important to them.
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J. A.
23 Nov 2024
Verified reviewGreat car dealer
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J. A.
23 Nov 2024
Verified reviewGood all-round.
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P. A.
23 Nov 2024
Verified reviewI was well looked after and did not feel pressured in any way.
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S. A.
23 Nov 2024
Verified reviewAlways very helpful and good service
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M. A.
23 Nov 2024
Verified reviewExcellent service all round.
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R. A.
23 Nov 2024
Verified reviewThey provided me with a better price on the car I wanted rather than purchasing one in North Wales. Everything was explained to me in detail and the salesman Rob was very polite.
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A. A.
23 Nov 2024
Verified reviewVery satisfied
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D. A.
23 Nov 2024
Verified reviewHelpful friendly service , nothing was too much trouble.
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E. A.
23 Nov 2024
Verified reviewgood salesman and helpful
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P. A.
23 Nov 2024
Verified reviewExcellent experience with Bristol Street Motors. The sales rep went out of his way to find a car I wanted.
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S. A.
23 Nov 2024
Verified reviewGood service
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E. A.
23 Nov 2024
Verified reviewIt took a few back and forth to get it right. I will always choose a local dealership.
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C. A.
22 Nov 2024
Verified reviewA brilliant experience with Vertu Honda Bikes Stockton. all of the staff were incredibly helpful. Friendly but professional and very knowledgeable. Michael was very patient with me and answered all of my queries. I was extremely impressed with the service received throughout from the whole team. The chap that delivered my bike was also extremely helpful. First class service and gave me a lot of confidence that I'd made the right choice. A huge thank you.
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S. A.
22 Nov 2024
Verified reviewReally good experience with knowledgeable and friendly staff. I love my new Tuscon and feel I'm getting great value for money in comparison to what I was being offered at BMW
Reviews displayed in chronological order
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