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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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B. A.
23 Nov 2024
Verified reviewGreat service and pleasent staff , nice cars at a decent price , how car sales used to be . Thankyou .
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N. A.
23 Nov 2024
Verified reviewThe sales person Finley very helpful, he went above and beyond to make this purchase pleasant. Better then my last purchase with sales person. would recommend buying from Finley anytime although any staff member who saw me was always cheery and polite.
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S. A.
23 Nov 2024
Verified reviewI dealt with Richard Harrison and he was great
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K. A.
23 Nov 2024
Verified reviewExcelent Service
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S. A.
23 Nov 2024
Verified reviewThey had lots of choices of vehicles resonably priced The staff are really helpfull without being pushy !
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J. A.
23 Nov 2024
Verified reviewOverall it was an easy & pleasant experience, no hassle & all questions answered honestly. Have absolutely no reason for complaint. The vehicle very satisfactory so far.
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M. A.
23 Nov 2024
Verified reviewAll staff super friendly and helpful - made it an easy process.
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R. A.
23 Nov 2024
Verified reviewHelpful and genuine service, all options discussed fully with no pressure on making a purchase.
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D. A.
23 Nov 2024
Verified reviewexcellent
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L. A.
23 Nov 2024
Verified reviewExcellent. All staff welcoming and friendly.
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J. A.
23 Nov 2024
Verified reviewexcellent service from my initial enquiry to the delivery of my new car
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C. A.
23 Nov 2024
Verified reviewVery friendly and professional service with no pressure to buy add ons. Start to finish was a great experience
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A. A.
23 Nov 2024
Verified reviewI was happy with the service at Bristol Street Motors Motornation Derby because the whole experience was very professional and handled smoothly at every stage by Nick. Kept in constant contact throughout with honest and reliable service. All the team were friendly and helpful Thank you
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D. A.
23 Nov 2024
Verified reviewderby renault first class sevice excellent and patient staff well done
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R. A.
23 Nov 2024
Verified reviewReceived excellent service. Nothing was too much trouble for Gabby and team.
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H. A.
23 Nov 2024
Verified reviewVery good; very knowledgeable and a friendly team
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J. A.
23 Nov 2024
Verified reviewTom was great again...Mollie was also very helpful and welcoming.
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K. A.
23 Nov 2024
Verified reviewFabulous customer service great cars great prices
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C. A.
23 Nov 2024
Verified reviewFast, fair, polite service. They tell you everything you need to know, help you with everything. I can't say anything negative about them. I can only recommend them!
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A. A.
23 Nov 2024
Verified reviewmy recent experience at Bristol Street Motors Peugeot Oxford, where I had the pleasure of working with Cain Chand. From the moment I arrived, I was impressed by the level of professionalism and dedication demonstrated by Cain. He made the entire process smooth and efficient, displaying remarkable organizational skills and attention to detail. Cain took the time to understand my needs and provided valuable insights and recommendations that helped me make an informed decision. His expertise and friendly demeanor made the entire experience enjoyable and stress-free. I highly recommend Bristol Street Motors Peugeot Oxford for its outstanding customer service, and I am particularly grateful for Cain's exceptional assistance. It’s clear that he truly cares about his clients and goes above and beyond to ensure satisfaction.
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