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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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P. A.
14 Dec 2024
Verified reviewExcellent service.
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K. A.
14 Dec 2024
Verified reviewWe recently purchased a car from Bristol Street Motors Nissan Chesterfield and had an excellent experience. The salesman, Harish, was fantastic—efficient, extremely helpful, and attentive throughout the process. The customer service overall was outstanding, making the entire experience smooth and stress-free. Highly recommended!
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G. A.
14 Dec 2024
Verified reviewGreat customer service and a thoroughly professional non pressured experience.
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G. A.
14 Dec 2024
Verified reviewgreat customer service
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S. A.
14 Dec 2024
Verified reviewHassle free
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E. A.
14 Dec 2024
Verified reviewExcellent service. Very friendly and professional.
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C. A.
14 Dec 2024
Verified reviewPerfect from start to finish and all completed in 1 week amazing
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M. A.
14 Dec 2024
Verified reviewsatisfactory thankyou. 5 stars
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L. A.
14 Dec 2024
Verified reviewOur buying experience at Bristol street motors Peugeot Derby was first class from Starr to finish.
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H. A.
14 Dec 2024
Verified reviewProfessional, friendly and helpful service . Happy to help and sell you a suitable vehicle.
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C. A.
14 Dec 2024
Verified reviewThe refund part has let this process down
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R. A.
14 Dec 2024
Verified reviewvery good
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C. A.
14 Dec 2024
Verified reviewVery happy with their services.
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P. A.
14 Dec 2024
Verified reviewI'd definitely recommend Bristol Street Motors Skoda Darlington because my experience was smooth and relaxed. The salesperson (Matthew Prest) was very helpful and knowledgeable and at the same time not pushy. Everyone we met at the BSM Darlington were friendly. Every effort was made to meet my expectations. I am very happy with the deal we agreed and happy with my new car.
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C. A.
14 Dec 2024
Verified reviewI love my new Hyundai and the service was great. Highly recommend.
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R. A.
14 Dec 2024
Verified reviewThis is the 5th car I have purchased from Bristol street now, they are always clean reliable vehicles with professional friendly staff, the mark up does often seem high and the finance interest seems very high in comparison to other dealers but they are the most reliable i have found.
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M. A.
13 Dec 2024
Verified reviewOutstanding Customer Service, you are made to feel so welcome and buying a car becomes such a breeze. Nothing is to much trouble and they delivered 120%
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W. A.
12 Dec 2024
Verified reviewFirst class Connor was always keeping me informed of any daylays no matter how small they were a big Thank to conner I hope he will still be there when I decide to change my car 10/10 for his attention to detail and his work effort
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G. A.
11 Dec 2024
Verified reviewVery good service very professional and well presented web site.
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J. A.
11 Dec 2024
Verified reviewI'd recommend Vertu Kia Bradford because they sorted me out pretty swiftly when I decided the repair on my old car wasn't going to be worth it in the long run and matched a car to my needs and budget very well. All details were covered and the sales guy was transparent with every aspect of the purchase which gave me the confidence to take the plunge there and then. Can't recommend them enough!
Reviews displayed in chronological order
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