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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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G. A.
6 Jan 2025
Verified reviewThe staff were were knowledgeable and helpful. It's been a long time since we bought a new car and they made the whole process a pleasant experience.
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J. A.
6 Jan 2025
Verified reviewExcellent customer service throughout the purchasing process.
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P. A.
5 Jan 2025
Verified reviewAll spot on
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C. A.
5 Jan 2025
Verified reviewprofessional
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S. A.
3 Jan 2025
Verified reviewReceived excellent service and advice. Good choice of cars at the right price and specification that we wanted.
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R. A.
3 Jan 2025
Verified reviewThe website was easy to navigate. The service from the salesperson was excellent. She was very knowledgeable and also very efficient and friendly.
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J. A.
3 Jan 2025
Verified reviewhighly recommended
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S. A.
3 Jan 2025
Verified reviewExcellent service would definitely shop with you again when I'm due a new car
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M. A.
3 Jan 2025
Verified reviewIt was a quick and easy purchase, my car was delivered to me. Excellent customer service provided by mark and Habib. Overall good experience. Highly recommended
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S. A.
3 Jan 2025
Verified reviewvery good
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J. A.
3 Jan 2025
Verified reviewMy experience at Macklin Motors Kia Edinburgh was positive because the team was very helpful and answered all my questions
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B. A.
3 Jan 2025
Verified reviewAmazing staff and customer service
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J. A.
3 Jan 2025
Verified reviewExcellent service
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K. A.
3 Jan 2025
Verified reviewExcellent service! My fiancé wanted a van and I wanted a car. Paul showed us a vehicle that was a cross between the two. Everything was made simple. We are very satisfied with our purchase.
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P. A.
3 Jan 2025
Verified reviewVery good customer service and no pressure to buy
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C. A.
3 Jan 2025
Verified reviewMy experience at Bristol Street Motors Nissan Widnes was cracking because the sales process was really lovely. Special thanks to Max and Oliver the gave excellent support throughout the sales process
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A. A.
3 Jan 2025
Verified reviewGreat service and wonderful people
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S. A.
3 Jan 2025
Verified reviewFound my dream car at and cheaper price than any other garage in the UK. The salesman Michael Riley was absolutely amazing for us finding the car we wanted and having it prepared in less than 5 days.
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L. A.
3 Jan 2025
Verified reviewExcellent car buying experience.
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D. A.
3 Jan 2025
Verified reviewVery professional and friendly staff. Good deal, I found the car that I wanted at a good price and good part exchange. This is my second Hyundai Tucson from them and I will definitely consider using them again when the time comes to change vehicle if I buy another Hyundai in the future.
Reviews displayed in chronological order
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