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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
11 Jan 2025
Verified reviewI would tell my family and friends how easy it is to buy a car from Bristol Street Motors, very friendly staff, clean showroom with tea or coffee comfortable seating . Explained all buying options, really quick in dealing with the purchase of my lovely car .Test drive was very comfortable and was explained the cat very well .a few days and the car was home with me .
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D. A.
11 Jan 2025
Verified review75% got ur £s
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S. A.
11 Jan 2025
Verified reviewThey went to a lot of trouble to find the right car for us and to make sure we were happy with it.
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J. A.
11 Jan 2025
Verified reviewThey are very knowledgeable about their cars, spent time to understand our needs and treated us well through all our discussions.
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M. A.
10 Jan 2025
Verified reviewSmooth from start to finish!
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M. A.
10 Jan 2025
Verified reviewCustomer service was 10 out of 10. Pleasant to do business with them. The vehicle is fabulous. Would totally recommend the garage and definitely would use again.
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S. A.
9 Jan 2025
Verified reviewVery helpful -- knowledgeable-- nothing too much trouble
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P. A.
8 Jan 2025
Verified reviewWe were met with a friendly, helpful, no pressure to buy, sales team. Nothing was too much trouble.
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J. A.
8 Jan 2025
Verified reviewVery Pleasant and helpful
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S. A.
8 Jan 2025
Verified reviewHelpful and considerate in providing a very good service throughout and would 100 % recommend.
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L. A.
8 Jan 2025
Verified reviewThe staff at Vertu Honda Bradford were excellent. From stepping into the dealership with Lisa on the front desk with her welcoming smile. To Joe , very friendly , explained everything really well and went above and beyond to make sure i was well informed. Then Raees that took me out for a test drive, he was lovely. Amazing customer service will be recommending to everyone . Made the car buying experience enjoyable from start to finish . Thank you very much.
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A. A.
8 Jan 2025
Verified reviewGreat to deal with. Completed the purchase and the majority of paperwork remotely via phone and email prior to pick-up as I was not local to Glasgow. Whole process was smooth and vehicle was as described.
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J. A.
7 Jan 2025
Verified reviewFirst class service. Highly recommend.
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G. A.
7 Jan 2025
Verified reviewThe best, the one and only place to go for your cars
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A. A.
7 Jan 2025
Verified reviewMy experience at Vertu Honda Boston was memorable because the team I dealt with were excellent. Initially Tom Harris met me, showed me the vehicle and took me for a test drive. The vehicle was a Mercedes C Class Estate, and despite not being a Honda, he was very knowledgeable about the vehicle, its Spec and capabilities. Tom was incredibly friendly and personable, and took a genuine interest in both my needs as a consumer, and also in me as a person (family life etc). He was a pleasure to deal with. I was then given and quote and options, and he was in no way pushy for an immediate sale. I then received a follow up video via email, in which he also mentioned my wife and daughter's name, which showed that he was again very personable. Following this Tom was on leave when i called on the phone to agree a deal for the car, and I dealt with Kieran, who was again very friendly and personable and made sure everything was just right. When i came to collect the vehicle, both Tom and Kieran were there and everything was done smoothly and quickly in their usual charming manner. I would also like to mention that Jack did a vehicle demonstration on the day of collection, and was also very knowledgeable and friendly, himself owning a Mercedes, so he was happy to have a chat about that. I have since had a couple of queries on the phone and set up a Service Package, which were all dealt with swiftly and with the usual friendly approach. I would say that the aftercare and the whole experience has been first rate, and they have offered their support moving forwards if required, which is good to know. Well done Vertu Honda Boston
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H. A.
7 Jan 2025
Verified reviewGreat experience
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V. A.
7 Jan 2025
Verified reviewExcellent service
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D. A.
7 Jan 2025
Verified reviewMy satisfaction was I was getting a good warranty from Vertu I didn't feel pressurised into buying they explained everything I needed to know good selection of cars and very happy with the service
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R. A.
6 Jan 2025
Verified reviewfirst class. nothing was to much trouble.
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V. A.
6 Jan 2025
Verified reviewExcellent straight forward and very efficient.Professional friendly staff.Great deal aswell.Able to take care home that day if I had insurance in place. Would go to them again xx
Reviews displayed in chronological order
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