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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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K. A.
14 Jan 2025
Verified reviewVery good
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J. A.
14 Jan 2025
Verified reviewBristol Street Motors have been my "go to" dealiership for many years now, and have purchased from different locations. They seem genuinely dedicated to finding the perfect match for your needs, everything is explained in great detail, and the follow up services shows you are important to them
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A. A.
14 Jan 2025
Verified reviewElton and Navid made the process of purchasing a used vehicle a pleasant experience!
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A. A.
14 Jan 2025
Verified reviewThey are fantastic. The car purchased was in immaculate condition and the customer service was out of this world. ⭐⭐⭐⭐⭐
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C. A.
14 Jan 2025
Verified reviewOverall a very pleasant experience, had my new car within 4 days, very friendly and helpful staff and would definitely buy from them again.
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I. A.
14 Jan 2025
Verified reviewvery good
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M. A.
14 Jan 2025
Verified reviewGreat service and attention to my requirements.
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A. A.
14 Jan 2025
Verified reviewGreat experience, always go the extra mile to meet my requirements, great company, good cars.
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J. A.
14 Jan 2025
Verified reviewI'd suggest Bristol Street Motors Peugeot Oxford to a friend because they had the car I wanted at a fair price and the car itself had been checked and polished to the max. You got to test drive to make sure it was right for you. Also, although they did keep rapport open with me throughout, they weren't pushing me into the sale, if I wasn't ready they were trying to find out why and then overcome the issue. I have had the car for a month or two and still happy, what else can you say?
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Y. A.
14 Jan 2025
Verified reviewThe purchase process was smooth, with fast responses. However, we noticed some mirror issues after I drove the vehicle for a few days. I will make an appointment to have it fixed when I am free.
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D. A.
14 Jan 2025
Verified reviewA smooth process from the help to picking a car, to the sale and all that involves, I was kept up to date with every step; a great service I would highly recommend.
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M. A.
14 Jan 2025
Verified reviewAn amazing customer journey.
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B. A.
14 Jan 2025
Verified reviewProfessional, helpful, patient and approachable throughout
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Y. A.
14 Jan 2025
Verified reviewThe entire purchase experience was good, but the vehicle has a mirror issue. I will make an appointment to fix it when I am free.
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J. A.
14 Jan 2025
Verified reviewI had a great experience, this is the second time.
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J. A.
14 Jan 2025
Verified reviewExcellent service from John Paul at Bristol Street Darlington. Thorugh explanations and regular updates throughout the purchase process.
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G. A.
14 Jan 2025
Verified reviewI have used them in the past and they lived up to expectations yet again. I would use again when i replace my car.
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J. A.
14 Jan 2025
Verified reviewI thought the car was expensive but I had little time to shop around. I had trouble getting to the site to collect the vehicle and asked to be collected. That request was refused.
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M. A.
14 Jan 2025
Verified reviewExcellent customer service.
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D. A.
14 Jan 2025
Verified reviewWe agreed to replace left headlight and sort out some small scratches before I got the car but wasn't done. They said they would be in touch about the problems but they haven't. Still waiting
Reviews displayed in chronological order
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