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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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J. A.
15 Jan 2025
Verified reviewall sound cant complain
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M. A.
15 Jan 2025
Verified reviewReally happy with the service ad Bristol Street Motors Ford Wigan. Sam, my sales rep, was very communicative and relaxed throughout the process. I never felt pressured and felt like I could ask questions and have things explained at my pace. I was given plenty of time to test drive and looked at two cars even though I visited towards the end of the day, and Sam helped me to drive away just one working day after I visited, with a better finance deal in place than the one I'd arranged with a third party before visiting. Really happy with the service, and love my new car!
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J. A.
15 Jan 2025
Verified reviewSarah was amazing...knows what she's talking about and isn't pushy like the men are. Need more staff like Sarah.
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Y. A.
15 Jan 2025
Verified reviewSatisfied
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K. A.
15 Jan 2025
Verified reviewExcellent service throughout the purchase Antony was very helpful from start to finish of purchase
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J. A.
15 Jan 2025
Verified reviewGood service, simple and easy to use
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K. A.
15 Jan 2025
Verified reviewSuperb service Many thanks
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B. A.
15 Jan 2025
Verified reviewGood service as normal.
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N. A.
15 Jan 2025
Verified reviewAntony was brilliant
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A. A.
15 Jan 2025
Verified reviewVery good experience. Gregg sat with me to show me all the various features of the car, tuned my radio and paired my phone. Excellent customer service above and beyond 👏👏👏
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K. A.
14 Jan 2025
Verified reviewVery happy with the order
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K. A.
14 Jan 2025
Verified reviewExcellent - communication, friendly but professional sales team and felt listened to every step of the way, and never a push towards a sale. Just all sound advice and personable service. A special mention to Jemma, who dealt with my sale from enquiry to sale and aftersale support.
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A. A.
14 Jan 2025
Verified reviewI'd recommend Vertu MINI Durham to a friend because Jack the sales associate was friendly, welcoming, and very knowledgeable about Mini in general, and the car I bought in particular.
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A. A.
14 Jan 2025
Verified reviewHighly recommended as customer focus was amazing - and all paperwork was available as agreed and demonstration of the car was also given before we drove off.
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J. A.
14 Jan 2025
Verified reviewexcelent
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A. A.
14 Jan 2025
Verified reviewHarry was Fantastic
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A. A.
14 Jan 2025
Verified reviewGreat sales team and fantastic car well worth a visit
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R. A.
14 Jan 2025
Verified reviewVery satisfied and friendly service
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H. A.
14 Jan 2025
Verified reviewCouldn’t fault the service I received when purchasing my new car. Thank you
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L. A.
14 Jan 2025
Verified reviewexcelent
Reviews displayed in chronological order
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