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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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N. A.
30 Jan 2025
Verified reviewMy experience was pleasant. Thomas was very efficient, helpful and friendly. I bought my last three cars from Macklin motors and will always return. I'm happy with my Nissan Juke!
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F. A.
30 Jan 2025
Verified reviewMy experience at Vertu Honda Stockton was positive because I have searched for more than a year for this brand and model of vehicle in such good condition internal and external and was therefore very pleased to find exactly what I was looking for in the Stockton Honda dealership. The Salesman was very professional and the price for the vehicle was very much in my affordable price range and I was very pleased with the part exchange offered on my Renault Captur. Overall I am very happy with the car I purchased and it meets all my needs and I would not hesitate to recommend the garage to anyone looking to purchase a vehicle.
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M. A.
30 Jan 2025
Verified reviewWe were made very welcome by nice friendly people. Explained everything good and clearly. It was a lovely clean site. No rush, not to salesy or pushy. Would definitely go back
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S. A.
30 Jan 2025
Verified reviewThe experience at Bristol Street Motors Nissan Chesterfield was good because staff were attentive and the communication before, during and after the purchase of the vehicle was always spot on. Lewis was a great member of staff to deal with at Chesterfield.
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S. A.
30 Jan 2025
Verified reviewVery good
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I. A.
30 Jan 2025
Verified reviewThe personnel we met were friendly, courteous, knowledgeable about the vehicles we looked at and professional
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J. A.
30 Jan 2025
Verified reviewVery good. They had just the car I was looking for that met my budget
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R. A.
29 Jan 2025
Verified reviewGood and switft service
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E. A.
29 Jan 2025
Verified reviewKnowledgeable, good customer service and approachable. However i am still awaiting a couple of small issues being rectified.
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T. A.
29 Jan 2025
Verified reviewExcellent service
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C. A.
29 Jan 2025
Verified reviewProfessional quick work to your needs and couldn't be happier
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R. A.
29 Jan 2025
Verified reviewMy experience at Bristol Street Motors Nissan Derby was positive because i got everything explained to me and walked away with the car I wanted the customer service is absolutely amazing Tony went above and beyond for me he was amazing.
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C. A.
29 Jan 2025
Verified reviewI'd definitely recommend Bristol Street Motors Ford Bromley because service was great. We were well looked after and the car was a great price. We were given a great package and everything was explained to us. They went out of their way to deliver the car when we needed it. Definitely recommend their service.
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N. A.
29 Jan 2025
Verified reviewGreat service.
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I. A.
29 Jan 2025
Verified reviewExceptional Service from Macklin Motors Hyundai Edinburgh East! I recently purchased a Lexus UX 250 from Macklin Motors Hyundai Edinburgh East, and I must say the experience was nothing short of outstanding. From start to finish, the team exceeded all my expectations, making the entire process seamless and enjoyable. The staff were incredibly professional and welcoming, taking the time to listen to my needs and ensuring I found the perfect car. They provided detailed information about the Lexus UX 250, answering all my questions with patience and expertise. What stood out to me the most was their genuine focus on customer satisfaction, which is rare to find these days. The purchase process was smooth and efficient, with all the paperwork and formalities handled swiftly without cutting corners. I was particularly impressed by their attention to detail—everything from the presentation of the car to the personalised service made me feel like a valued customer. Driving away in my new Lexus UX 250 felt amazing. The car was in pristine condition, and the team even took the time to walk me through its features, ensuring I was comfortable and confident with my new purchase. A big thank you to Andrew Bruce at Macklin Motors Hyundai Edinburgh East for his exceptional service! If you're looking for a reliable dealership that truly puts customers first, I wholeheartedly recommend them. I’ll definitely be returning for future purchases and services.
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B. A.
29 Jan 2025
Verified reviewI'm not writing a review. Saw a car I wanted, and got my car. How it should be
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V. A.
28 Jan 2025
Verified reviewI am now on my 3rd car from macklin motors I just wouldn't go anywhere else. I find you are reliable and helpful and good customer service overall.
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I. A.
28 Jan 2025
Verified reviewI would like to thank Igor from car sales in glasgow as he made everything easy and quick and am very happy with the car and hiw he went above and beyond to get the car I wanted and the price aswell so a big thank you to Igor & also show room manager Stephen
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K. A.
28 Jan 2025
Verified reviewIt was brilliant, very professional and helpful staff, totally recommend.
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N. A.
28 Jan 2025
Verified reviewGreat customer service
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