Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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H. A.
12 Feb 2025
Verified reviewBristol Street Motors Renault York were great when I needed to find a replacement car quickly. We found the perfect car on the web and drove straight to the garage, phoning on the way to request a test drive. The car was spotless and waiting for us on arrival. Marcus was the perfect salesperson and made the whole process of the purchase as easy as possible. We were really pleased with the service from the garage and wouldn't hesitate to recommend them.
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L. A.
12 Feb 2025
Verified reviewGood choice of vehicles, and well treated throughout
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A. A.
12 Feb 2025
Verified reviewExcellent place to get your new car. Brilliant sales team.
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M. A.
12 Feb 2025
Verified reviewTheir services are the best by far.
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D. A.
12 Feb 2025
Verified reviewGreat service throughout- Andy and Craig were brilliant
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H. A.
12 Feb 2025
Verified reviewsuperb
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P. A.
12 Feb 2025
Verified reviewI found the car I wanted through Auto Trader at Bristol Street Motors I was looked after by the sales staff from start to finish
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D. A.
12 Feb 2025
Verified reviewI couldn't fault the service provided.
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N. A.
12 Feb 2025
Verified reviewIn a word, excellent
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R. A.
12 Feb 2025
Verified reviewExcellent choice of vehicles and the staff were really helpful, without being pushy. After sales customer service has been excellent too. I'm really pleased with my car and I would highly recommend Bristol Street Motors.
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D. A.
11 Feb 2025
Verified reviewI was happy with the service at Bristol Street Motors Ford Hartlepool because as always ean
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K. A.
11 Feb 2025
Verified reviewGood service throughout
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E. A.
11 Feb 2025
Verified reviewGood car, decent price and good service
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R. A.
11 Feb 2025
Verified reviewThe best car dealership I've ever been to, the staff here really listen and are extremely helpful
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I. A.
11 Feb 2025
Verified reviewFaultless.
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A. A.
11 Feb 2025
Verified reviewall fine
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A. A.
11 Feb 2025
Verified reviewSmooth buying experience, all made very easy by well trained staff
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C. A.
11 Feb 2025
Verified reviewI'd recommend Bristol Street Motors Ford Shirley to a friend because of their excellent service and professionalism.
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A. A.
11 Feb 2025
Verified reviewWayne was really helpful and knowledgeable with no pressure to buy a car I didn't want.
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J. A.
11 Feb 2025
Verified reviewGreat very smooth experience.
Reviews displayed in chronological order