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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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P. A.
16 Feb 2025
Verified reviewIf you need a used car go here and Patrick connelly is the great salesman many thanks to him.
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P. A.
16 Feb 2025
Verified reviewJhonathan was very helpful and knowledge
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D. A.
16 Feb 2025
Verified reviewAll round great service !
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G. A.
16 Feb 2025
Verified reviewExcellent - purely excellent
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P. A.
16 Feb 2025
Verified reviewVery happy with the overall service from the beginning to collecting the car from Bristol Street Motors and the staff were very courteous and polite through very stage of the process.
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R. A.
16 Feb 2025
Verified reviewI recently purchased a Ford Puma from Bristol Street Motors. Thanks to the thoroughness and professionalism of the sales team at the Gloucester dealership everything went smoothly. A special mention to Tyler who went out of his way to ensure that the purchase was straightforward and hassle free. Thank you!.
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P. A.
16 Feb 2025
Verified reviewTom and Matt in the sales department at BSM Exeter Hyundai were both helpful and friendly. Nothing was too much trouble for them. My new car was delivered in a clean and was well prepared. I would definitely recommend the dealership to family and friends.
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L. A.
16 Feb 2025
Verified reviewJen was brilliant! She was extremely welcoming and friendly from the first interaction and made the whole process smooth and enjoyable. The car selection was great and the test drive was very thorough, I didn't feel rushed and had plenty of time to get comfortable in the car and ask all the questions I had. Jen answered them all brilliantly. The whole process was very easy and I am very pleased with the car. Thank you, Jen!
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M. A.
16 Feb 2025
Verified reviewfriendly helpful staff
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A. A.
16 Feb 2025
Verified reviewRecommended
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J. A.
16 Feb 2025
Verified reviewWas great
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R. A.
16 Feb 2025
Verified reviewThey were great at offering several cars for me to inspect. They offered a friendly service and I felt confident in purchasing my vehicle with them.
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P. A.
15 Feb 2025
Verified reviewVery good, great service. I would recommend highly!!
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A. A.
15 Feb 2025
Verified reviewVery happy with the service I received.
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T. A.
15 Feb 2025
Verified reviewSalesman Jay who dealt with me was very approaching and friendly couldn't fault him , very knowledgeable
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N. A.
15 Feb 2025
Verified reviewAn all round good service. I would recommend them to anyone
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H. A.
15 Feb 2025
Verified reviewStaff very friendly, helpful,no pressure,, explained everything,and if I didn't understand something they went over it again without making me feel inferior
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P. A.
15 Feb 2025
Verified reviewThey not pushy you can look around they very easy to talk to and friendly and advise on anything you need
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A. A.
15 Feb 2025
Verified reviewBrilliant from start to finish Tony the salesman was extremely helpfull and friendly
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B. A.
15 Feb 2025
Verified reviewWell looked after from start to finish
Reviews displayed in chronological order
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