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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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R. A.
18 Feb 2025
Verified reviewBristol Street Motors Hyundai Exeter were really helpful and I'd recommend them. They arranged everything with my purchase and had the car delivered. They were very helpful and were available to answer questions and sort my purchase out. Making buying remotely easy and straightforward.
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M. A.
18 Feb 2025
Verified reviewAlways a friendly welcome and you are sure of a great deal. Strongly recommended.
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L. A.
18 Feb 2025
Verified reviewVery good, great service. I would recommend.
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S. A.
18 Feb 2025
Verified reviewGreat experience at Bristol St Motors Hyundai Exeter - really helpful, knowledgeable and friendly team. Did whatever it took to find me a vehicle to fit my needs and make it financially viable for me! Loving my new car!
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J. A.
18 Feb 2025
Verified reviewi had a great experience. The customer service from liam was top-notch. Everything was explained and he helped me get the car i wanted and went through various cars to make sure I'd be happy! He really went above and beyond very patient, professional and made me feel comfortsble and not feel pressured ...great banter too!! ive already recommended going to see liam to my family and friends Hand over of the vehicle was great he explained certain interior features to me, very impressed!
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D. A.
18 Feb 2025
Verified reviewGreat customer experience.
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M. A.
18 Feb 2025
Verified reviewMy experience was that it was simple to purchase with all of the paperwork being able to be signed by text message whilst on the phone with the sales representative so this simplified and sped up the process. Also I was pleased with the delivery of the new vehicle and collection of the p/x subsequent to the visit to the showroom as this Dealership is not local to me.
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M. A.
18 Feb 2025
Verified reviewI've spoken to many Honda dealerships across the UK for the last two months and Morgan and Arron at Virtu Grantham outshone them all! They gave me the best deal possible. Highly recommend Virtu Grantham!!
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J. A.
18 Feb 2025
Verified reviewVertu Hyundai Edinburgh West were fantastic because Ahmad the sales representative was so helpful from start to finish, the whole transaction including trade in was completed without any issues within 2 days. Thanks again Ahmad, keep up the great work!
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K. A.
18 Feb 2025
Verified reviewVertu as a company are very professional we have now purchaced 2 new cars Mini Sunderland & Toyota Chesterfield both teams of staff where very attentive. We would not hesitate to recommend Vertu keep the good work up .
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K. A.
18 Feb 2025
Verified reviewFantastic service from Josh at Sunderland Mini could not do enough for us.Josh even delivered the car from Sunderland to Derbyshire. Well done Mini Sunderland.
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J. A.
17 Feb 2025
Verified reviewI have always found staff very accommodating and efficient. This is the second vehicle I have purchased from them and the second service plan. I am very happy with the service I receive.
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B. A.
17 Feb 2025
Verified reviewExcellent in every respect. Every detail of the purchase was clearly explained as were all the options.
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J. A.
17 Feb 2025
Verified reviewVery good service. I would recommend
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M. A.
17 Feb 2025
Verified reviewExcellent
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C. A.
16 Feb 2025
Verified reviewlocal competent and professional
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K. A.
16 Feb 2025
Verified reviewAll excellent
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S. A.
16 Feb 2025
Verified reviewEasy to use and friendly.
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B. A.
16 Feb 2025
Verified reviewThe review was very helpful for all our needs
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P. A.
16 Feb 2025
Verified reviewVery good and didn't feel stressed or under pressure.
Reviews displayed in chronological order
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