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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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G. A.
25 Feb 2025
Verified reviewI'd recommend Bristol Street Motors Ford Shirley to a friend because the staff are incredibly friendly and helpful. Being a new driver, I was nervous about viewing and test driving the vehicle, but everything was broken down and explained to me so I understood. Can't fault them.
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S. A.
25 Feb 2025
Verified reviewVery professional service and would highly recommend
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P. A.
25 Feb 2025
Verified reviewvery happy with my car and the service i got well done Jack Dundas first class
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A. A.
25 Feb 2025
Verified reviewExcellent service. I would recommend them without reservation.
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P. A.
25 Feb 2025
Verified reviewPhilip, then Marina, made the whole experience of finding the right car, test driving a Jazz, pointing out all the features and dealing with the paperwork very pleasant. We drove away, thoroughly enjoying our "new" car.
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E. A.
25 Feb 2025
Verified reviewLovely service and amazing sales people
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N. A.
25 Feb 2025
Verified reviewDealt with Corey, great service, transparent and helpful
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J. A.
25 Feb 2025
Verified reviewTop class sales team.very professional polite and knowledgeable. Everything made simple and a pleasure to deal with
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S. A.
25 Feb 2025
Verified reviewThe Best service
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G. A.
25 Feb 2025
Verified reviewExcellent customer service
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S. A.
25 Feb 2025
Verified reviewgreat service from Brett
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E. A.
24 Feb 2025
Verified reviewI have dealt with Kings Norton Ford, and always had a great experience using them, and would highly recommend them.
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J. A.
24 Feb 2025
Verified reviewVery friendly and helpful and not once felt pressured into making decisions like we have experienced at other dealerships in the past
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M. A.
24 Feb 2025
Verified reviewSalesman was brillant and we worked out finances to suit me overall brilliant and professional will return
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M. A.
24 Feb 2025
Verified reviewProfessional and hassle-free
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S. A.
24 Feb 2025
Verified reviewVery satisfied
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R. A.
23 Feb 2025
Verified reviewWe bought a new Nissan Leaf at the Glasgow dealership. It was an entirely positive and enjoyable experience from first contact to driving away. The post sale contact with the dealership has been entirely positive too. And we are extremely pleased with the car as well.
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D. A.
23 Feb 2025
Verified reviewThe sales executive Kath Warren who dealt with us, explained everything in an easy understandable manner. She was very knowledgeable and from the outset was able to source the vehicle we required from elsewhere in the country. Well done Kath, she is an asset to Bristol Street Motors Sunderland
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L. A.
23 Feb 2025
Verified reviewThomas was very helpful and professional and understood our needs and concerns. He managed to get our purchase sorted quickly and with minimum hassle and was a pleasure to deal with. This is the 5th time I have purchased a car from Bristol Street and by far the best experience...I would even go as far as to say hilarious. Thomas is a credit to the company.
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F. A.
23 Feb 2025
Verified reviewOverall,it was nice dealing with Vertu,friendly and helpful staff,clean and well organised place,attends to our needs with regards to the car we purchased.Answers and well explained to our queries.And more important courteous and approachable staffs.
Reviews displayed in chronological order
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