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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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A. A.
11 Mar 2025
Verified reviewI'd endorse Bristol Street Motors Nissan Stockton because the sales representative was nice and very detailed.
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R. A.
11 Mar 2025
Verified reviewVery fair and great service provided without any unnecessary fuss or pressure.
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P. A.
11 Mar 2025
Verified reviewBristol street at silverlink has a range of good quality new and used cars. The staff are confident in their products and are professional and courteous in assisting customers.
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D. A.
11 Mar 2025
Verified reviewVery good service
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B. A.
11 Mar 2025
Verified reviewSimple straight forwards and easy to deal with. The staff know there product inside and out. Servicing comes as standard from the main dealer, which is another reason for going direct and not dealing with a car "supermarket". A test drive wasn't requested but I was able to drive the car with no pressure or trial closes.. For someone that has worked in the industry, I know how uncomfortable this can make people feel. Any questions were dealt with rapidly. Shoutout to Andy for dealing with me quickly and professionally. He will have first refusal of my business in 3 years time.
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C. A.
11 Mar 2025
Verified reviewBristol Street Motors Peugeot Harlow, Callum specifically, were great in helping me get a new car. I needed a quick turnaround and Callum was able to work quickly to get everything in place. I'd purchased my last car through Callum and had such a positive experience I wanted to back to the dealership, it was great to see that Callum was still there four years later and that his level of customer service was just as good!
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F. A.
11 Mar 2025
Verified reviewGreat Service
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N. A.
11 Mar 2025
Verified reviewA plesant experience from the offset to completion.
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W. A.
11 Mar 2025
Verified reviewVeryvgood
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A. A.
11 Mar 2025
Verified reviewVery satisfying
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C. A.
10 Mar 2025
Verified reviewPatrick was amazing!! 10/10 He made our experience of buying a new car easy and enjoyable with a few laughs along the way. He was very knowledgeable and keep us well informed throughout the whole process. Thanks again Patrick!!
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M. A.
10 Mar 2025
Verified reviewI found the staff very friendly and professional and the range of vehicles available very extensive
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B. A.
10 Mar 2025
Verified reviewFrom start to finish we found the sales representative Hamid excellent. Would highly recommend Shirley Bristol St Motors.
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P. A.
10 Mar 2025
Verified reviewGreat experience from start to finish
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A. A.
10 Mar 2025
Verified reviewAn excellent service. The staff were very informative and helpful. The car I purchased was well presented and the whole process was straight forward.
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R. A.
10 Mar 2025
Verified reviewGOOD.
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M. A.
10 Mar 2025
Verified reviewVery good experience
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S. A.
9 Mar 2025
Verified reviewHighly impressive service - warm and helpful. The value and quality of the vehicle I purchased have been very impressive.
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M. A.
9 Mar 2025
Verified reviewWould recommend you go see them
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E. A.
9 Mar 2025
Verified reviewSuper happy with my experience at BSM Vauxhall Waltham cross, The staff were helpful and patient and nailed what I needed to a T! Can't fault Paul one bit, he found the car me and my family needed. Thanks again
Reviews displayed in chronological order
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