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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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L. A.
15 Mar 2025
Verified reviewThe team at Vertu Honda Newcastle were welcoming and Informative. Although I am in London and couldn't travel there to test drive the car I was given a virtual tour and all questions answered before purchasing. The team event went as far as to deliver the car to my door and give me a competitive price for part exchange on the car I had. Overall a great experience
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T. A.
15 Mar 2025
Verified reviewGreat experience
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E. A.
15 Mar 2025
Verified reviewI can honestly say the staff are very helpful and polite. Had a slight problem with one of my fobs not working. Mentioned this to Alan and it was sorted within minutes. Thanks to Alan.
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R. A.
15 Mar 2025
Verified reviewI'd endorse Vertu Land Rover Leeds because we received excellent and friendly service and support from Simon Lewis, who is not your typical sales man. Knows his stuff, approachable, decent and not pushy! Thank you for your help in buying our E-Pace. It's lovely! Would definitely recommend Vertu and Jaguar Land Rover at Leeds.
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D. A.
15 Mar 2025
Verified reviewEasy to follow detailed photos
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J. A.
15 Mar 2025
Verified reviewwe had a really good purchasing experience with Christian Munden being especially helpful.
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M. A.
15 Mar 2025
Verified reviewThe vehicle we purchased (MG ZS) was a good price. We (my wife & I) both went for a test drive. Vertu.com were polite and friendly. Their staff came to our house and fitted new wipers ...Vast improvement. We struggled with a few minor issues (spotted in daylight) and look forward to them all being sorted. Excellent service to date.
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M. A.
15 Mar 2025
Verified reviewI recently purchased my car from Vertu Honda Doncaster, and I couldn't be happier with the experience! From the moment I received call, the staff was friendly, professional, and eager to answer from my enquiries. The sales team were transparent about pricing, financing options, and any additional features, ensuring there were no surprises along the way. The entire process, from my online enquiry to finalizing the paperwork, was smooth and efficient. The dealership also followed up after the purchase to make sure I was satisfied with my new car, which I truly appreciated. I highly recommend Vertu Honda Doncaster to anyone looking for a hassle-free and enjoyable car-buying experience. Thank you to the entire team for making this such a positive experience.
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D. A.
15 Mar 2025
Verified reviewVery nice service
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A. A.
15 Mar 2025
Verified reviewI have been with Vertu for many years and they always offer a friendly, professional service and I feel I can trust the team.
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K. A.
15 Mar 2025
Verified reviewI'd definitely recommend Vertu MINI Teesside to friends and family because all of the staff are so helpful and the service is fantastic.
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I. A.
14 Mar 2025
Verified reviewvery happy with my new vehicle and service provided by Bristol Street
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G. A.
14 Mar 2025
Verified reviewBSM Shirley provided exactly what I needed when I needed it. No hard sales, just friends service
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W. A.
14 Mar 2025
Verified reviewdon't usually do this sort of survey
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P. A.
14 Mar 2025
Verified reviewRecently purchased a new Vauxhall Vivaro Crew van through Bristol Street Motors Sunderland. Service from John was brilliant, very knowledgeable, professional and efficient. The whole process was made so easy for us, especially when we run a busy firm and dont have a lot of time. The vehicle is perfect for our needs and fits into our fleet perfectly.
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N. A.
14 Mar 2025
Verified reviewProfessional and helpful service offered by the staff at Bristol Street Motors Hyundai Silverlink. Highly recommend.
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J. A.
14 Mar 2025
Verified reviewExcellent
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C. A.
14 Mar 2025
Verified reviewThe experience at Bristol Street Motors Peugeot Banbury was great because they made it very easy, never felt pressured or overwhelmed by anyone there, very easy to talk to, overall was enjoyable, and would highly recommend.
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T. A.
14 Mar 2025
Verified reviewRichard Cooper was our salesman and he explained everything to us with no pressure on us at all ..many thanks Richard whole experience was a delight not like previous garages we had tried before
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M. A.
14 Mar 2025
Verified reviewfive star
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