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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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P. A.
17 Mar 2025
Verified reviewGood all round staff and a wide range of vehicles to choose from .
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B. A.
17 Mar 2025
Verified reviewKeith Stokes Sold me yet another Xceed. I use them for teaching driving, can't fault the process despite me being on holiday during the transfer of monies etc. My thanks also to other members of the sales team including the General Manager, big thumbs up to all
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G. A.
17 Mar 2025
Verified reviewVery pleased with the service from bristol street, I was able to reserve the car I wanted online and drive over at the weekend to inspect and test drive the vehicle. Once I decided to go ahead with the purchase they were able to complete the part exchange, and tax and insure the new vehicle for me so I could drive it away the same day. Special thanks to Mitau for all his help and advice.
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A. A.
17 Mar 2025
Verified reviewSimple, quick and efficient, thank you!
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J. A.
16 Mar 2025
Verified reviewThe process was easy and straight forward
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R. A.
16 Mar 2025
Verified reviewOur overall experience from first viewing the car has been great. Louise Walker looked after us and simplified the whole process. We are happy customers. 😊
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K. A.
16 Mar 2025
Verified reviewVery professional and explained everything to me
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M. A.
16 Mar 2025
Verified reviewGreat. customer service
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M. A.
16 Mar 2025
Verified reviewBrilliant people to deal with
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R. A.
16 Mar 2025
Verified reviewThe experience at Bristol Street Motors Hyundai Banbury was good because, great knowledgeable friendly sales staff, being a used car it still looks brand new, highly recommend with all aspects of the buying process, wouldn't go anywhere else
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I. A.
16 Mar 2025
Verified reviewVery good service and would definitely recommend to friends and family
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P. A.
16 Mar 2025
Verified reviewSplendid experience and an enjoyable place to spend a wedge of cash. From reservation to viewing to collection the team went above and beyond our expectations making the purchase of a vehicle, hassle free and enjoyable!
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J. A.
15 Mar 2025
Verified reviewP3ople at the durham branch were excellent.
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M. A.
15 Mar 2025
Verified reviewExcellent customer service and brilliant choice of cars
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J. A.
15 Mar 2025
Verified reviewExcellent customer service and thorough explanation of different products and services.
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C. A.
15 Mar 2025
Verified reviewGreat service!
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J. A.
15 Mar 2025
Verified reviewMady was wonderful she understoodv all my needs and went above and beyond to get me the deal that was best for me
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E. A.
15 Mar 2025
Verified reviewThey seemed very knowledgeable & explained everything precisely.
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B. A.
15 Mar 2025
Verified reviewBrilliant and professional from start to finish
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S. A.
15 Mar 2025
Verified reviewGood service and nothing is too much trouble.
Reviews displayed in chronological order
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