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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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J. A.
22 Mar 2025
Verified reviewFantastic car, fantastic service. Thank you
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S. A.
22 Mar 2025
Verified reviewExcellent service from start to finish! The staff at Bristol Street Motors were professional, friendly, and extremely helpful. The entire process was smooth and hassle-free, and they went above and beyond to ensure I was satisfied. Highly recommend!
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T. A.
22 Mar 2025
Verified reviewI had to drive 272 miles to see the car and the deal to buy it. Before my visit I was sent a video that was really really good. Paul Phillips, my salesman, was wonderful in his presentation of the vehicle and his explanation of everything couldn't have been been any better. A wonderful experience Many thanks to Paul and the team T Turtle
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M. A.
21 Mar 2025
Verified reviewExcellent.
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L. A.
21 Mar 2025
Verified reviewVery good, great service. I would recommend.
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C. A.
21 Mar 2025
Verified reviewGreat Service. Salesman Andrew was excellent, very upfront and honest and took the time to walk me through the sales process as I had not bought from a main dealer before. 10/10 Cannot recommend enough.
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K. A.
21 Mar 2025
Verified reviewGreat service from Dean the Manager and Robert the sales person. Thank you. The car is great and the deal was great , definitely recommend you guys. Thank you so much.
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R. A.
21 Mar 2025
Verified reviewFriendly, helpful, informative and nor pushy. Highly recommend.
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D. A.
21 Mar 2025
Verified reviewVery helpful.
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J. A.
21 Mar 2025
Verified reviewExcellent from start to finish. Definetly recommend.
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A. A.
21 Mar 2025
Verified reviewNothing was too much trouble, Mark followed up on every question and query, and could not of done more to make the whole experience seamless, and enjoyable. I would recommend anyone in the market for a new or used car to Visit Bristol Street Motors first, they had the best price, best selection of vehicles, and the best service and follow up
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E. A.
21 Mar 2025
Verified reviewGeoff was brilliant......he made the process easy, friendly and stress free. The car is really great, perfect for my family.
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K. A.
21 Mar 2025
Verified reviewGreat service
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B. A.
21 Mar 2025
Verified reviewHappy the service from Chris Hargreaves
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D. A.
20 Mar 2025
Verified reviewBrilliant, friendly company. Always attend to your every need. Cars are exacly as described and advertised.
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M. A.
20 Mar 2025
Verified reviewGood from arriving to picking up car.
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D. A.
20 Mar 2025
Verified reviewgreat experience very happy with my purchase
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S. A.
19 Mar 2025
Verified reviewI would recommend Bristol Street Motors Vauxhall Chingford to friends and family because my experience was amazing from start to finish they was welcoming understanding and receptive to your needs i was never left to figure out anything by my delf nor was i presured in to do something i wasnt 100% comfortable with ,Everything was explained down to a T nothing was to much work or long winded for them. The energy i recieved when requesting to purchase was the same energy i got making my decision to purchase and after i did purchase i got the same concerning energy. I would especially like to Thank rahnok and Mark for there super support and there caring consistency throughout my journey of renewal They both are a genuine asset to the chingford branch and there people skills is next to nothing,no question is to much for them and they are so genuine upfront there is no hidden agenda Everything is transparent. Thank you for all your help
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M. A.
19 Mar 2025
Verified reviewExcellent service. Elliot was very helpful.
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P. A.
19 Mar 2025
Verified reviewDuring my recent purchase, I was particularly impressed with the attitude and professionalism of the salesperson, Amy Ferguson. She was extremely helpful throughout the entire process, taking the time to explain each step in detail and addressing all of my questions with patience and clarity. Her dedication to providing excellent customer service made my experience enjoyable and stress-free. Thank you, Amy and the team at Bristol Street Motors Peugeot Oxford, for your outstanding support!
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