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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"I was extremely satisfied of the customer service especially Daniel"
"The service from the salesperson was above and beyond, extremely happy all-round with vertu motors wigan"
"Very helpful staff and a pleasure to deal with. Great after sales care."
Friendliness & courtesy
"Brilliant service from Ben Hollick. Not patronising or pushy. Will go back to Vertu again maybe a 3rd time"
"Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to…"
Site was easy to navigate. Sales staff were helpful, friendly and very efficient. Very impressed with the service, would definitely recommend to family and friends
"Excellent customer service Charlotte went the extra mile, excellent"
Responsiveness
"Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with…"
Very positive experience with Ben, Lewis and Nikita. Professional, friendly and welcoming attitude in centre. Vehicle was well prepared, albeit with a couple of minor rectifications needed. One of which needed to be dealt with by Tesla and was sorted within a week. The Vertu dealership maintained thier aftercare promise of reimbursement within 24 hours. Very happy overall and would use Vertu again.
"Great and very friendly staff. They very helpful."
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Digital experience
"Easy to find. Great communication. Friendly and helpful service."
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"Website was clear and easy to use, staff were very friendly and helpful"
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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P. A.
28 Mar 2025
Verified reviewDid all I asked of them
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G. A.
28 Mar 2025
Verified reviewOK, except I discovered on getting home that an engine warning light was on, and the vehicle software was out of date
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D. A.
27 Mar 2025
Verified reviewMy experience was great! Harry showed me around a number of cars and took me on a test drive with the ones i was interested in, very easy purchase from start to finish
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J. A.
27 Mar 2025
Verified reviewPurchasing our new ford kuga st line x edition from Bristol street stoke with Nathan large from the sales team was a pleasure, and if anyone was thinking of buying a new or used car from Bristol street stoke Nathan Large is the man to speak to, very friendly, helpful and professional.
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P. A.
27 Mar 2025
Verified reviewOur sales person Mo was a pleasure to deal with, he explained everything in detail and made sure we were happy with our purchase.
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J. A.
27 Mar 2025
Verified reviewI have had a very positive experience, with Bristol street motors, Burton.
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D. A.
27 Mar 2025
Verified reviewExcellent service from the car sales lads.
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G. A.
27 Mar 2025
Verified reviewExcellent choice of vehicles at affordable prices, great part exchange offer and excellent service and attention to detail.
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C. A.
27 Mar 2025
Verified reviewWould recommend to others. Very attentive and helpful with any questions you may have. Car buying process was made simple and slick.
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R. A.
27 Mar 2025
Verified review.......nhvvv
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P. A.
27 Mar 2025
Verified reviewFrom the moment you walk into the showroom they are there to help you chouse the car you want right up to the moment you leave and after they still check to make sure you are happy with what you bought and it is going well.
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G. A.
27 Mar 2025
Verified reviewVery good. Sales people were very good but vehicle was valeted at the last minute and not done thoroughly inside. Apart from that very pleased with car.
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A. A.
27 Mar 2025
Verified reviewExcellent service and friendly staff, good follow up after delivery of vehicle.
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W. A.
27 Mar 2025
Verified reviewGreat experience, great staff Kieran and Steve very good
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A. A.
26 Mar 2025
Verified reviewAll very clear and straightforward, very helpful all the way.
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G. A.
26 Mar 2025
Verified reviewAbsolutely amazing service, couldn't done more to help
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C. A.
26 Mar 2025
Verified reviewExcellent customer service from saffron at the derby site. She was friendly and really knew her stuff.
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W. A.
26 Mar 2025
Verified reviewFriendly staff and very helpful. Not to pushy.
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C. A.
26 Mar 2025
Verified reviewExcellent
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I. A.
26 Mar 2025
Verified reviewExcellent throughout
Reviews displayed in chronological order
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