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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"The sales representative Luke has been very helpful and friendly."
"Excellent wel informed and considerate"
"All the team members at virtue Honda Grantham are very welcoming and understanding and willing to help every step of the way"
Friendliness & courtesy
"Excellent service.. Professional approach. Very knowledgeable"
"Customer service excellent staff friendly. Everything explained very well"
"good customer service, extremely good salesman"
Responsiveness
"Easy to find. Great communication. Friendly and helpful service."
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Steve A.
9 Aug 2025
Verified reviewwebsite navigation is easy so it was not a problem to find a vehicle at my local dealership although I did ring first to ensure the car I was interested in was still there before I went there to look at it. I cannot comment on car delivery as I collected it from the dealer but it was ready for me when the dealership said it would be. My only gripe about the whole process would be the time spent hanging around waiting for paperwork from the admin department
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A. A.
9 Aug 2025
Verified reviewCouldn't ask for more
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Richard A.
9 Aug 2025
Verified reviewVery good customer experience. Cacia extremely helpful from first contact to driving the car away!
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Andrzej gerlach A.
9 Aug 2025
Verified reviewVery professional and helpful customer service
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Maurice A.
9 Aug 2025
Verified reviewJosh the salesman was great, extremely helpful , and a pleasure to deal with.
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David A.
9 Aug 2025
Verified reviewMy first time buying a used vehicle from a main dealer. I was dealt with by Stewart Duff (salesman) Every aspect of the purchase was explained to me in detail, from finance to the various service packages available and the vehicle was very well presented on collection. I would have no hesitation in recommending both Stewart and Ford Stoke to anyone considering buying a quality used car.
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Jordan A.
9 Aug 2025
Verified reviewBrilliant
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Laura A.
9 Aug 2025
Verified reviewEasy website to navigate
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Jola opalka A.
9 Aug 2025
Verified reviewThe best experience buying a car I have had. Great staff not pushy
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Tony A.
9 Aug 2025
Verified reviewthey listened to my needs and found just the right car for me . No pressure just friendly information and a nice cup of coffee
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Lynne A.
9 Aug 2025
Verified reviewEasy buying process with all questions answered. No pressure to commit. Car was ready to collect when promised and was presented to high standard. Communication excellent throughout. Well done Honda Grantham.
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Desmond A.
9 Aug 2025
Verified reviewvery satisfied
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Andrew A.
8 Aug 2025
Verified reviewThis is the second vehicle I have bought from the Vertu network and both have been very smooth. The website was accurate and easy to navigate but it was the training of the staff that stood out. No fuss, just straight forward information.
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S. A.
8 Aug 2025
Verified reviewVery positive experience. Good selection of cars and all the staff were very professional and helpful
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Georgia A.
8 Aug 2025
Verified reviewMy experience at Vertu Vauxhall Northampton was memorable because Cacia and Ed the manager ensured all our needs were met and went above and beyond. Lovely people and were so helpful and accommodating. Highly highly highly recommend them. I've also previous worked with Ash who also deserves a shout out because he is the reason we came back to the site after speaking with him last year and he was great! Also, Hopeton was also so lovely and helpful with the handover, great staff at Northampton Vauxhall. Perfect family car for us! I would like to say as well, Ed really went above and beyond for us during our sale, I couldn't give him enough praise. Thank you so much Cacia for being so lovely and approachable, ensuring we found the perfect care and always ensuring it would be perfect for us.
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Reg A.
8 Aug 2025
Verified reviewFrom walking in the door to driving the car away, the whole experience was top class. My personal contact, Sue McGlade, deserves a special mention for the support she gave along the way. She fully explained everything & nothing was too much trouble to her.
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Pg A.
8 Aug 2025
Verified reviewVery impressed with the service given, was not rushed and had all our questions answered leading to a purchase
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Amanda A.
8 Aug 2025
Verified reviewI found the electric car of my dreams. Vertu Chesterfield were informative, had a good range of cars and I was able to take the car for a decent test drive. I loved the car so much I bought it on the spot.
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I. A.
8 Aug 2025
Verified reviewthe best
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George A.
8 Aug 2025
Verified reviewThis is the second car I have purchased from Vertu Honda Newcastle and I would certainly purchase another if the need arose. I cannot express how knowledgeable young Jack was and pleasant to deal with.
Reviews displayed in chronological order
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