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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Indy A.
7 Jan 2026
Verified reviewGreat service, friendly team, I would highly recommend !
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Catherine simpson A.
6 Jan 2026
Verified reviewVery satisfied. The car is just want I wanted and I feel that Honda Morpeth was honest with me. I would have loved to have had Apple pay but, I can live without it. I felt valued and welcomed.
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Melvyn A.
6 Jan 2026
Verified reviewVery helpful no hard sell decent choice of Pre Reg cars and acceptable trade in value on my Nissan Leaf EV. Prices are comparable with elsewhere or slightly better and trade in was higher than other dealer ships.
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Hh A.
6 Jan 2026
Verified reviewPerfect in every way from the initial enquiry through to full purchase and after sales support
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Elaine A.
6 Jan 2026
Verified reviewSalesman who sold me the car was very helpful and thorough. Jonathan told me about the car and took me on a test drive.
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D. A.
6 Jan 2026
Verified reviewI was very happy with the customer service I received from Paddy and I will defiantly come back for any car help I need.
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Stephen A.
5 Jan 2026
Verified reviewI did not look on the website, instead I visited the showroom - purely by chance. I was delighted with the reception I received and the information regarding the purchase possibilities for the car I had been discussing.
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Michael A.
5 Jan 2026
Verified reviewProfessional and pleasant from start to finish
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Andrew A.
5 Jan 2026
Verified reviewVery happy with the purchase process of my new Nissan. Excellent staff at the dealership and a good price for the car.
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David A.
4 Jan 2026
Verified reviewVertu Honda Grantham have served us well for almost 24yrs .
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David A.
4 Jan 2026
Verified reviewVery good experience from start to finish. Salesperson Eleanor was very professional, friendly and polite. Would recommend.
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Tomasz A.
3 Jan 2026
Verified reviewVery smooth and easy ordering process with great communication throughout. David was really friendly and helpful
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Bernard A.
3 Jan 2026
Verified reviewExcellent customer service
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Sophie A.
3 Jan 2026
Verified reviewVertu Hyundai Edinburgh West were great because this was my second time changing a car with them, and the experience was even better than before. Scott Baillie provided us with an excellent service. He clearly explained the vehicle functions and took us out for a proper test drive, explaining everything in detail throughout the journey. We truly appreciated his professionalism and friendliness. If we change cars again in the future, or if our friends need a car, we would definitely come back to him.Vertu Hyundai Edinburgh West were great because this was my second time changing a car with them, and the experience was even better than before. Scott Baillie provided us with an excellent service. He clearly explained the vehicle functions and took us out for a proper test drive, explaining everything in detail throughout the journey. We truly appreciated his professionalism and friendliness. If we change cars again in the future, or if our friends need a car, we would definitely come back to him.
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M. A.
3 Jan 2026
Verified reviewVery satisfied with the ovetall experience.
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L. A.
2 Jan 2026
Verified reviewThe experience at Vertu Ford Shirley was good because there was an excellent range of vehicles and Alex was very helpful throughout the whole process.
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Adrian howells A.
2 Jan 2026
Verified reviewExcellent customer service great knowledge of the vehicle and very welcoming and friendly
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Martin A.
2 Jan 2026
Verified reviewGreat staff and quick with paperwork
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Anthony A.
2 Jan 2026
Verified reviewThe service was great. The car was in pristine condition and the sales advisor was brilliant
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Paul ward A.
1 Jan 2026
Verified reviewDealt with Richard from start to finish, nice and smooth process , so much so the Mrs bought a car too 👍
Reviews displayed in chronological order
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