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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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V. A.
17 Jan 2026
Verified reviewGreat customer service
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Mathew A.
17 Jan 2026
Verified reviewGreat service, great car!
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Lacey A.
17 Jan 2026
Verified revieweasy to work
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David A.
16 Jan 2026
Verified reviewRenault Vertu have got an excellent selection of cars and you get a really good service there
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Ian A.
16 Jan 2026
Verified reviewA welcome environment. Not pushing the cars at you. I explained my requirements and filtered the cars.
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Paul A.
16 Jan 2026
Verified reviewVery happy with the quality of service received from Tara. Overall experience of the transaction was excellent.
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Greg A.
16 Jan 2026
Verified reviewReally knowledgeable sales staff, who helped the purchase go smoothly. They took care of a lot of things I had to do in the past, such as transfer of ownership, new V5 document and refund of previous road tax. They even took care of the initial MOT which was due a month after I bought it. The customer service was great, which is why I am going back there to have the car serviced.
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Pak A.
16 Jan 2026
Verified reviewPersonalized Services
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Darron A.
16 Jan 2026
Verified reviewGreat comms and service
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Hayley A.
16 Jan 2026
Verified reviewI was very happy with ford vertu, so helpful and friendly, discussed everything in detail that I needed to know. I would definitely use again.
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Adrian A.
16 Jan 2026
Verified reviewI visited Vertu Exeter after finding a vehicle i was interested in, Steve was a great representative with no pressure and was happy to answer all questions. After taking a test drive i was very happy with the vehicle and given a fair price for my old car in part exchange. tax and temporary insurance was sorted onsite making the whole process hassle free. Top service and very happy!
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Gary patterson A.
16 Jan 2026
Verified reviewOrdering my BMW M3 Competition through Vertu was an excellent experience from start to finish. The process was clear, well organised, and handled professionally throughout. Nick Mason, the Sales Advisor I dealt with, was extremely helpful and knowledgeable, keeping me informed at every stage and answering all questions promptly. Communication was excellent and the whole experience felt smooth and stress-free. I wouldn’t hesitate to recommend Vertu to anyone looking to order a BMW.
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Paul A.
16 Jan 2026
Verified reviewThanks for an easy purchase with no hassle.
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Kevin smart A.
16 Jan 2026
Verified reviewCompletely satisfied with the excellent customer service I received, Adam went above and beyond and I would highly recommend Vertu Birmingham
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Angela A.
16 Jan 2026
Verified reviewOverall a good experience.
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Kevin smart A.
16 Jan 2026
Verified reviewI was very happy with my purchase from Vertu Birmingham Commercial Vehicles. Adam the sales executive was very professional throughout.
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John A.
16 Jan 2026
Verified reviewMy initial disappointment was rectified by buying a newer model! Ray the service manager, has been very helpful. The sales staff were all very helpful during my journey with Vertu.
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Alvara john hartley A.
16 Jan 2026
Verified reviewfirst class service given by the salesman at vertu fords stoke-on-trent branch
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Catriona A.
16 Jan 2026
Verified reviewThey were very helpful, send me a video of the car that I had enquired about.
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Stuart waters A.
16 Jan 2026
Verified reviewExcellent customer service, not pushy salesmen, just polite, well-mannered and knowledgeable about BMW
Reviews displayed in chronological order
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