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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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J. A.
15 May 2026
Verified reviewA car matching my specification was quickly found through the Vertu Website. Securing on line was quickly followed by a representative calling to take details and arrange a test drive.
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Carolyn bowman A.
15 May 2026
Verified reviewAbsolutely amazing carrie_Anne was fabulous
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T. A.
15 May 2026
Verified reviewI'd definitely recommend Vertu Ford Birmingham because they sell used Ford cars which have been my goto vehicle over the years. Staff were friendly, although they were short staffed we arranged a mutually agreed time for me to collect my new vehicle. I was unable to test drive at higher speeds due to the central city location of the dealership. However, the vehicle has no faults and just shows internal wear and tear (odd marks/scuffs and seat stains) associated with its nearly new status. Also has had a strange smell which I am trying to get rid of by using fresheners and seat cleaner.
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Charis A.
15 May 2026
Verified reviewIt was all very good
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Allen A.
15 May 2026
Verified reviewClear information.
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Eric A.
15 May 2026
Verified reviewI was contacted by Nathan to come in and look at the vehicle and test drive i was warmly welcomed and everything was explained i was kept in the loop in everything that was happening i also received calls after I left with the car
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Sean skidmore A.
15 May 2026
Verified review£83,000 for a car that wasn't even clean inside with David loyd gym passes still attached to the sun visor with the previous owners name on, stains in the seats dirty buttons etc Not the greatest although Andrew west was great who sold me the car.
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John A.
15 May 2026
Verified reviewgreat customer service
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Susan siew A.
15 May 2026
Verified reviewI felt that I was well taken care of and I feel assured that if there are issues, I can always return and it will be taken care of
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Robert ford A.
15 May 2026
Verified reviewi dealt with vertu widnes before and was completely satisfied.i knew i would be in good hands when buying another from them.
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John A.
15 May 2026
Verified reviewevery thing went well car was well presented with no problems
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Chris A.
15 May 2026
Verified reviewI was very satisfied with the service I received from Vertu from Gary Chan
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E. A.
15 May 2026
Verified reviewGreat service.
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Stacey A.
15 May 2026
Verified reviewCustomer service is excellent and they are very helpful.
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F. A.
15 May 2026
Verified reviewGreat service from Sean and Jack!
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Andy A.
15 May 2026
Verified reviewFrom start to delivery buying on line was straight forward with no hassle would recommend without hesitation
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Richard A.
7 May 2026
Verified reviewEverything went smoothly after paying a deposit on the car up to collection with Marcus being a great guy to deal with
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Paul thompson A.
7 May 2026
Verified reviewFantastic from start to finish !
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Nazifa bibi A.
7 May 2026
Verified reviewExcellent service and a very easy buying process. The team made sure everything was ready for me, and the handover was professional and thorough. I'm very happy with my purchase and would highly recommend this dealership for their top-tier customer care
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Martin A.
7 May 2026
Verified reviewNo problems all went well with the purchase of my new car thank you.
Reviews displayed in chronological order
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