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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Mike A.
12 Jun 2026
Verified reviewHelpful, knowledgeable, and overall very professional.
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Jo A.
12 Jun 2026
Verified reviewVery good . Met my needs.
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John A.
12 Jun 2026
Verified reviewCustomer service exelent from salesman Paul to manager harry
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Ian A.
12 Jun 2026
Verified reviewI have purchased numerous cars from vertu kia always without concern or complaint. The preparation of the vehicle prior to delivery was first class and all credit must go to Craig for making my purchasing of the vehicle stress free. Craig ensured that the vehicle met my needs and gave a good deal on my part exchange .Would I recommend vertu kia? Definitely
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Stephen A.
11 Jun 2026
Verified reviewThe sevice was very good and the staff very helpful.
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Taleetha A.
11 Jun 2026
Verified reviewCustomer service was excellent, I had my test drive and sale with a chap called Sam who was so helpful and genuinely enthusiastic about his work. I'd absolutely go to him again.
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Rosemary A.
11 Jun 2026
Verified reviewI'm very very satisfied with them they were very helpful and kind through all the procedings. Even helpful with my stupid questions! I'd use them again
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Caroline A.
11 Jun 2026
Verified reviewGreat customer service!
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Jim A.
11 Jun 2026
Verified reviewI rate Vertu highly. The sales person was friendly and knowledegable. We never felt under pressure at any time during the test drive or afterwards. He was also very patient explaining how to drive an automatic to a manual driver of many years.
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Graham A.
11 Jun 2026
Verified reviewAll the staff that we interacted with were pleasant and professional. Pete did the bulk of the work and was knowledgeable and friendly, and not at all pushy. The vehicle was transported from another branch at no cost to us and was prepared to our satisfaction. Would happily recommend them if in the market for a new or used Hyundai.
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Alyson mcginnigle A.
10 Jun 2026
Verified reviewFrom the moment I walked through the doors at Vertu Motors, I knew I was in a completely different league of customer care. After years of dealing with the “big name” competitor that dominates the market, I’d honestly forgotten what good service felt like. Vertu Motors reminded me instantly. Every step of the process—initial enquiry, test drive, purchase, and handover—was handled with a level of professionalism, warmth, and genuine attention that set them apart. Nothing felt rushed, nothing felt scripted, and at no point did I feel like “just another sale.” The team took the time to understand exactly what I needed, offered thoughtful guidance, and made the entire experience feel personal. What really impressed me was the transparency. No hidden surprises, no pressure, no upselling games. Just honest advice and a clear commitment to making sure I was happy with my choice. It’s the kind of service you hope for but rarely get these days. The car itself is fantastic, but the real reason I’ll be returning—and recommending Vertu Motors to everyone I know—is the people. They’ve managed to deliver something their much larger competitor simply can’t: a human, trustworthy, and genuinely enjoyable buying experience. Vertu Motors didn’t just sell me a car—they earned my loyalty.
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Robert A.
10 Jun 2026
Verified reviewI recently purchased a second hand car from Vertu, and am very pleased with it. It is like new, and was offered at a very reasonable price; customer service was very good, and the whole process of purchasing was very pleasant.
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Christopher A.
10 Jun 2026
Verified reviewExcellent service from all at Vertu Reading, special thanks to Daniel Kozak for going above and beyond my expectations, highly recommended.
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Andrew A.
10 Jun 2026
Verified reviewVery good value for used car and finance product provided.
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Paul A.
10 Jun 2026
Verified reviewMy experience at Vertu BMW Durham was positive because the staff were so helpful, even the manager came to say thank you for my purchase.
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Derek johnson A.
10 Jun 2026
Verified reviewvery happy with every aspect of vertu
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Sally A.
9 Jun 2026
Verified reviewVertu Mini Exeter offer a unparalleled personal service. Nothing is too much trouble, there attention to detail is superb. They actually found me my dream car. I will be recommending them to all my family and friends, as they offer a complete customer service that we all want to receive.
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Paul A.
9 Jun 2026
Verified reviewa pleasant experience from start to finish but more over because this purchase was because i actually *NEEDED* a car rather than a treat or upgrade.
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Andrew A.
9 Jun 2026
Verified reviewI feel like I'm part of the Toyota family. That is how good my experience was.
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Devon A.
9 Jun 2026
Verified reviewThe site was easy enough to navigate and the assistance over the phone was polite and helpful
Reviews displayed in chronological order
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