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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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Elaine A.
29 Jul 2026
Verified reviewReally friendly staff, good choice of cars and the whole process from start to finish was straightforward and the sales person kept us informed throughout
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Melanie A.
29 Jul 2026
Verified reviewEasy to use
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Chris A.
29 Jul 2026
Verified reviewPerfectly happy to buy my car even though I didn't see it in the flesh. It was as described by Peter the salesman.
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Neil A.
29 Jul 2026
Verified reviewEasy to buy from Mark Selby 10/10
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Howard A.
29 Jul 2026
Verified reviewI would highly recommend Vertu BMW Sunderland. This is the second consecutive car I have purchased from them, and the reason I returned is simple – the customer experience is outstanding. The team are incredibly attentive, nothing is ever too much trouble, and their focus is always on ensuring they find the right solution for the customer rather than simply making a sale. The entire journey was exceptional from start to finish, with a genuinely personal and human approach that made me feel valued throughout. Excellent service, great communication, and a dealership that truly puts the customer first. I would not hesitate to return again in the future.
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Sanoop palishakode A.
29 Jul 2026
Verified reviewExcellent customer service and clear and prompt communication throughout the buying process.
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Moira A.
28 Jul 2026
Verified reviewVery satisfied with all aspects from viewing the available cars to completing our purchase
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Tracy A.
28 Jul 2026
Verified reviewVery good, great service. I would recommend this company.
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Susan A.
28 Jul 2026
Verified reviewGreat customer service
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H. A.
28 Jul 2026
Verified reviewVery happy with the car, service was friendly and knowledgeable.
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Brian A.
28 Jul 2026
Verified reviewI was pleased with Vertu Toyota Hamilton and would recommend them because my queries and concerns were addressed promptly. Would definitely recommend this dealership and also the sales and service department. Thankyou Vertu and special thanks to Andrew.
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L. A.
28 Jul 2026
Verified reviewFine
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Louise A.
28 Jul 2026
Verified reviewGreat from start to finish. Big shout out to Chris and Damien
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J. A.
28 Jul 2026
Verified reviewGreat to deal with and will definitely be using them again in the future
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Jacqui fildes A.
28 Jul 2026
Verified reviewGreat customer service, attention to detail, ensured car choice suited your needs and welcoming. All documentation and options were clearly discussed. I did not feel like just any customer. I thoroughly enjoyed the whole process. Shout out to Kathryn, who was a delight to meet and deal with.
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Barbara A.
28 Jul 2026
Verified reviewI recently purchased a used vehicle from Vertu Ford Durham. I initiated contact via their website and very quickly received a phone call. My details were passed to the Durham branch and Morgan Cooper contacted me. Morgan was very helpful, friendly and made every effort to make the whole experience proceed smoothly. I live more than 100 miles from Durham, and Morgan sent videos of the car, answered all of my questions, and sorted all of the paperwork prior to my arrival. The presentation and handover were beyond expectation, really unexpected! Vertu Ford Durham went the extra mile to make the car buying process as efficient and stress free as possible. The car was reasonably priced, well presented and I’m happy with my purchase.
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S. A.
28 Jul 2026
Verified reviewI hadn’t bought a car in over 10 years and was honestly quite nervous about the whole process. Like a lot of people, I was worried I’d be dealing with the classic pushy salesman experience. I’m so glad that wasn’t the case with Mani at Vertu Honda Durham. From the moment I walked in, Mani was friendly, patient and completely straightforward. He took the time to listen to what I actually needed rather than trying to upsell me into something I didn’t want. He was honest and upfront about the deals and discounts available, which really put me at ease. There was no pressure at all — just clear advice and genuine help. The whole experience was professional yet relaxed, and I left feeling confident I’d made the right decision. If you’re looking for a salesman who treats you with respect and doesn’t push, I’d highly recommend asking for Mani. He made what could have been a stressful experience genuinely pleasant. Thank you, Mani — much appreciated!
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Brian hobbs A.
28 Jul 2026
Verified reviewA very professional and enjoyable experience from first arriving at the showroom through to final delivery of our vehicle. Dep, the salesman was excellent, he didn't put us under any pressure and made us comfortable and confident in our decision to buy. It's our fourth Land Rover and it won't be our last
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Robert A.
28 Jul 2026
Verified reviewVery helpful with regards to ALL aspects of the purchase
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Valerie O'Neil A.
28 Jul 2026
Verified reviewGreat. Very professional, caring and considerate. Made the process easy and fast. Would highly recommend.
Reviews displayed in chronological order
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