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Review Summary
With vertumotors, customers describe a smooth, stress-free buying experience, with staff who are friendly, attentive and helpful. Several reviews mention clear explanations, prompt handling and a handover that felt thorough and reassuring.
Team expertise
"Good costumer service. Prompt attendance"
"Website was clear and easy to use, staff were very friendly and helpful"
"Excellent service by the entire team at MB Ascot"
Friendliness & courtesy
"All excellent. A very good, calm and enjoyable service from Nathan and the rest of the team to buy our first electric vehicle."
"Great service, great car. Harry the salesman was super helpful from start to finish."
"Nice sales people, especially Sam."
Responsiveness
"Great staff and well priced. Everyone was very friendly and helpful."
"Multiple car purchaser and happy with the sales and service team's attitude and competency."
"The customer service was good, the staff were helpful and friendly."
Digital experience
"I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made…"
I found the website simple to use with the search engine functionality very good. The dealership specifically nearest to our location (Bromley) made all efforts to ensure our complete satisfaction
"The site is easy to navigate and does all that is required."
"easy site to navigate, great delivery service. and fantastic sales staff. vey well presented car."
Delivery
"very satisfied with service and delivery ,first class"
"All was undertaken quickly and efficiently."
"The site was easy to navigate, the delivery was prompt and friendly. This was my first car bought online and was pleasantly pleased with my purchase"
Choice
"Good selection and photos & info on the vehicles. Option to reserve."
"Excellent and knowledgeable sales team with plenty of choice of vehicles"
"Vertu Peugeot Derby had a wide variety of car selection and helped me with the choice of my car explaining all the features and services"
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J. A.
7 Aug 2026
Verified reviewThe site was easy to use and navigate to find the information I needed.
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D. A.
7 Aug 2026
Verified reviewExcellent customer service
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Alan A.
7 Aug 2026
Verified reviewIt was my first experience of purchasing a car through Vertu.com and I cannot recommend it enough. A great experience for what is one of the most important purchases you ever make. Very friendly and professional and focused on meeting all your needs and requirements for peace of mind ownership.
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Ope A.
7 Aug 2026
Verified reviewI am satisfied and i promised to refer friends
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Girgis A.
7 Aug 2026
Verified reviewI may recommend the dealership, not certain though as I was told I must pay £20 to receive the car with a full charge, I got it with half charge and when I called I was told £20 will be refunded which it hasn't. Also the car arrived with a few tennis balls inside which was odd, hope it didn't have dogs in it. Finally the car wasn't cleaned after arriving in my town so in the handover the exterior was absolutely covered in dead bugs and dirt from the long journey causing me to pay £20 to wash it that same day to avoid the bugs drying on it and damage the paint. I would say a 6 out of 10 over all. Not pointing fingers at any particular person.
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Jane A.
7 Aug 2026
Verified reviewI was pleased with Vertu BYD Hartlepool and would recommend them because the range of vehicles was comprehensive, I found exactly what I was looking for and the salesman Cameron was friendly, engaging, knowledgeable and professional. The result of this was a very enjoyable, easy and seamless purchasing process
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Dennis A.
30 Jul 2026
Verified reviewThet went the extra mile for me
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Giuseppe rollo A.
30 Jul 2026
Verified reviewI came back in Harlow Branch after having a great experience about seven years ago with Sales Executive Callum Mills, and I’m so glad I did. This time I purchased the Peugeot 3008e with Callum, and once again he was absolutely outstanding. His professionalism, knowledge, and genuine care made the whole process smooth and enjoyable. It’s rare to find someone who leaves such a positive impression that you return years later — but Callum truly does. Exceptional service from start to finish. Highly recommended.
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Richard A.
30 Jul 2026
Verified reviewI found the process of buying a car from Vertu a quick and friendly procedure helped by no pressure sales staff.
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Steven A.
30 Jul 2026
Verified reviewIt was a pleasure dealing with you and getting my many questions asked before purchasing my new car. Thank you very much and I will be coming back to you for my next car in the future as I was extremely happy with your great service.
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Colm A.
30 Jul 2026
Verified reviewPurchasing with Vertu Hyundai Edinburgh West was extremely easy and efficient. I felt supported at every step of the journey (thanks Scott!) and I knew that I was in the right place. The vehicles I was shown were all in great condition, with clear mileage and service histories. I wouldn't hesitate to purchase another vehicle from them in future.
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Robert gardiol A.
30 Jul 2026
Verified reviewOur sales rep Marlon was brilliant and very helpful and mafe sure we got what we needed
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John A.
30 Jul 2026
Verified reviewBrilliant customer service
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Sachin A.
30 Jul 2026
Verified reviewI'd definitely recommend Vertu BYD Worcester to friends and family because service is awesome, team explaination and trust Worthy
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Jack A.
30 Jul 2026
Verified revieweverything you need from a dealership. kind, honest and a little bit off haggling. top drawer
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Chukwunwike A.
30 Jul 2026
Verified reviewMy customer service experience was good, nothing to complain.
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Jonathan A.
30 Jul 2026
Verified reviewVery good experience overall.
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Katie A.
29 Jul 2026
Verified reviewI have had my Renault Symbioz since March, and I've enjoyed driving it. It is smooth and comfy to drive and great how it has inbuilt Google maps. Interior is smart looking, and spacious for my needs.
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G. A.
29 Jul 2026
Verified reviewgood
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Clare A.
29 Jul 2026
Verified reviewUnfortunately, I experienced a few issues with the car in the weeks after purchasing it. However, John and the team at Ford Wigan went above and beyond to resolve everything as quickly as possible, despite me living two hours away. Things don’t always go to plan, but what really matters is how problems are handled—and Ford Wigan couldn’t have done more to put things right. This is exactly why I chose to buy from a reputable dealership, and they completely justified that decision. I really appreciate everything they did to turn an unfortunate situation into a positive experience.
Reviews displayed in chronological order
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