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Review Summary
Trekkinn is described as a place where buying feels straightforward and reassuring, with quick checkout, clear information and delivery that usually arrives promptly. Customers mention good prices, easy ordering and products that match expectations, which makes repeat purchases feel natural.
Delivery
"My leki poles were competitively priced and dispatch was prompt. The tracking was easy to access. I’m thrilled with them!"
"Astonighingly nice price, rapid delivery, good quality. Recommended!"
"The ordered goods were delivered on schedule and in very good condition."
Digital experience
"Absolútny the best shop.. Profesionaly and very good peoples. Thank you very much."
"Clear, functional website. Better size options than other sites. Simple order process. Excellent delivery update without needless texts etc."
"Nice and easy to navigate, large inventory for every sports genre. Good communication about shipment status. ."
Team expertise
"Excellent service, competitive prices and good communications. I will definitely buy from again."
"Pleased with the experience and highly recommend them."
"Professional service delivery 👌"
Choice
"Large selection, good prices"
"Site is easy to negotiate and lots to choose from. Easy at checkout and delivery was great."
"Great service great selection of shoes at a really good price."
Responsiveness
"Quick service."
"Fast efficient service would definately use again"
"Efficient process. Good communication and timely delivery"
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A. A.
11 Jan 2023
Verified reviewBought for a present they look good Delivered on time
Reply from Trekkinn.com
Dear Margaret , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Jan 2023
Verified reviewexcellent service, excellent product, surpassed expectations will definitely use again
Reply from Trekkinn.com
Dear jon , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
11 Jan 2023
Verified reviewVery informative regarding package transport to del8very
Reply from Trekkinn.com
Dear June, Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Jan 2023
Verified reviewReally surprised. I read some bad and weird reviews but to be honest all my stuff arrived great and the price was 60£ than on adidas official site so deffo will buy again throught this site!
Reply from Trekkinn.com
Dear Jan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Jan 2023
Verified reviewThe head torch was a reasonable price and arrived well packaged & just 2 days after the timescale given. The postage was quite expensive, but that’s presumably because it came from Spain. The reason I have not given more stars is all about the delivery. I was unaware it was coming from Spain, but I followed the tracking info and could see it stuck in the Netherlands at one point. This worried me, particularly after speaking to someone at my running club who had the exact same experience but his had then gone on another convoluted journey! Luckily mine didn’t, but I think clearer delivery information would be a good improvement so I can make an informed decision.
Reply from Trekkinn.com
Hello G, We are very sorry for your comments, the delay with your order was not our intention and we take full responsibility for our actions and any related inconvenience. However, there are external factors that can affect the delivery of an order, which is why our dates are not exact estimates. Please note that due to the high volume of shipments during these dates, collection and delivery times may vary. Your comments will be taken into account for continuous improvement. Greetings,
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A. A.
9 Jan 2023
Verified reviewOrder arrived on time and in perfect condition.
Reply from Trekkinn.com
Dear Alexandra , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Jan 2023
Verified reviewQuick deliverence. Great shoes. Thank you
Reply from Trekkinn.com
Dear P.P. , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
9 Jan 2023
Verified reviewThis is my second purchase with them and always best prices .
Reply from Trekkinn.com
Dear marcus , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
7 Jan 2023
Verified reviewIt was quick and easy to order and came very quickly to the delivery point. Overall impressed with the whole experience.
Reply from Trekkinn.com
Dear Julian , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewCompetitive price and delivery on time.
Reply from Trekkinn.com
Dear , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewA wide range of goods at great prices
Reply from Trekkinn.com
Dear Kannan, We appreciate the purchase made and the time taken to leave us a review. Your opinion is very important to us. Have a great day. Regards,
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A. A.
30 Dec 2022
Verified reviewI've ordered from them before and the boots I wanted were cheaper than other websites. Would buy again.
Reply from Trekkinn.com
Dear Kannan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewGreat site.
Reply from Trekkinn.com
Dear Alan , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewAwful. Do not purchase from this company. Failed to delivery my item and won't refund - awful customer service. Avoid this company.
Reply from Trekkinn.com
Hello Adam We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot and Merry Christmas!
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A. A.
30 Dec 2022
Verified reviewHigh quality products at very decent prices.
Reply from Trekkinn.com
Dear W.J.M. , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewFast delivery, All items new and in perfect condition! Great experience!
Reply from Trekkinn.com
Dear Grzegorz , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Reply from Trekkinn.com
Dear Hegedus , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
Show exchanges Hide exchanges -
A. A.
30 Dec 2022
Verified reviewVery happy with item, although tracking could do with improvement, nevertheless would definitely order again
Reply from Trekkinn.com
Dear A , Thank you for taking the time to share such positive comments about your experience with us. We are very happy to have been able to serve you in the best way. This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we appreciate your feedback. Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments. Thanks and best regards,
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A. A.
30 Dec 2022
Verified reviewThe address information is generally very difficult to use and kept changing my details, which ended up with an incorrect postcode. I ordered an item and saw it was wrong. It was literally an hour or so and contacted Customer Services and they said there is nothing they can do. I then got the courier information and they allowed me, without any hassle whatsover to self serve change my postcode. In summary the 3rd party courier gave excellent service but Trekkinn did not.
Reply from Trekkinn.com
Hello scott We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the issue. Changes in the address can only be required to the messenger by the receipient when the parcel is already on its way. We have taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot and Merry Christmas!
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A. A.
29 Dec 2022
Verified reviewThe site took my money and said the transfer is unsuccessful. I checked my bank account and the transaction was there. Contacted the costumer support. They asked to send a proof. I did. Bank statement of the transaction whit the number and their iban. No answer. Next day called. A girl claimed they didn't get my email, so I need to send it again. Did it. Same story on the next day. And again on the next. All of the girls promised answer in 24h. and never happened. No reference number on the case,so every day had to start explaining from scratch. Spent a week in it. The last day I send my mail from 3 different email accounts,so can be sure one of them would work.Nope.When called again claimed nothing arrived and there is no such a transfer. I told them I will approach the authorities if nothing happens in the next day. After 3 more days I did file a clame . Finally after 4 more days I got an email at least confirming my order . Than had to wait 2 more weeks but at the end I got my things. Just such unpleasant experience whit such a scam taste...Will never use this place again and my advice, stay away too
Reply from Trekkinn.com
Hello Svetoslav We are very sorry to hear that you have found our service to be below your expectations. We want to remind you that the experience of our customers is important to us and that is why we have verified your case and identified the problem, we have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to improve the quality of our service. Thanks a lot and Merry Christmas!
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A. A.
13 Dec 2022
Verified reviewProfessional seller: excellent presentation, packaging and shipping. The purchased item is of high quality and comes from a reputable manufacturer at a very good price. I strongly recommend.
Reply from Trekkinn.com
Dear Customer, Thank you for taking the time to share your experience with us. Feedback like this helps us improve our services. Have a nice day, Thanks and regards,
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