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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
4 Jan 2022
Verified reviewThis is my second order with Tikamoon. On both occasions was very happy with the whole process and both deliveries arrived before the stated date.
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A. A.
4 Jan 2022
Verified reviewEasy to order, clear instructions on delivery and availability.
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A. A.
4 Jan 2022
Verified reviewOrdered a teal dining table, the product was of awful quality, absolutely dreadful considering the price. The only redeeming feature is that collection and a refund were sorted relatively quickly.
Reply from Tikamoon.co.uk
Thank you for your review. The wood passes through several treatment processes prior to production to help prevent the wood cracking. We are very sorry that your table has not been able to withstand the temperature changes and has cracked on the surface. We can advise that his is a rare occurrence. Furthermore, we are pleased to hear that our customer service team were able to resolve this for you in a timely manner.
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A. A.
4 Jan 2022
Verified reviewThe products came damaged because they were extremely poorly packed. We’re talking a bench inside of a cardboard box - no protection whatsoever. The products themselves are not of the quality illustrated on the website - the difference between what a Big Mac looks like in an ad, vs reality. Extremely disappointed and hope the firm buck their act up and listen to the feedback they’ve received from countless other customers, or they will perish in this market where reputation is everything. Would never order from them again and I urge you not to do so.
Reply from Tikamoon.co.uk
Thank you for your feedback. We are currently in the process of upgrading all our packaging across all of our ranges. Most of our products do arrive in a perfect condition, which is reflected by the large number of positive reviews. We are sorry for your disappointment.
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A. A.
4 Jan 2022
Verified reviewThe products are in good quality and a good selection. The webpage itself did have some problems, but we got there in the end.
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A. A.
4 Jan 2022
Verified reviewFantastic service from Tikamoon. Slight problem with one drawer in the metal chest. They gave a range of options to remedy it. My only quibble is the amount of non-recyclable plastic, sellotape, and polystyrene that they use.
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A. A.
4 Jan 2022
Verified reviewWe are very pleased with our chair just right for our requirement. Well made and comfortable
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A. A.
4 Jan 2022
Verified reviewFound what I was looking for straight away
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A. A.
4 Jan 2022
Verified reviewDelivery handled with care and quality of furniture met expectations.
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A. A.
4 Jan 2022
Verified reviewVery pleased with my order, good quality item. Easy to put together, looks fantastic. Swift delivery
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A. A.
4 Jan 2022
Verified reviewExcelent product. Fine delivery service. We are very pleased
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A. A.
4 Jan 2022
Verified reviewGreat product, quick delivery, very happy
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A. A.
4 Jan 2022
Verified reviewGreat product. Just as described. Dead easy to assemble. Love it.
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A. A.
4 Jan 2022
Verified reviewReally easy to navigate and find what you may be looking for.
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A. A.
4 Jan 2022
Verified reviewWe bought two pieces. One arrived in great condition, the other had several serious flaws, including rusting hinges, a sprung joint and a poorly filled hole on the front facing door. We had no time to order a replacement (4 months to wait) and in any case with quality control like this, the replacement could be as bad. Our hand was forced we had to have a new piece of furniture repaired before it could be used! We were given options but had to opt for the £150 refund. It was an expensive and disappointing lesson.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that your bathroom unit did not arrive in a perfect condition. We will be reviewing your photos together with our quality team for improvements.
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A. A.
4 Jan 2022
Verified reviewEasy to navigate, no issues with the site
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A. A.
4 Jan 2022
Verified reviewAlways very good quality
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A. A.
4 Jan 2022
Verified reviewExcellent from ordering to delivery! Highly recommend.
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A. A.
4 Jan 2022
Verified reviewBit on the expensive side for me, but everything they have is absolutely gorgeous. It took few weeks for my headboard to be delivered but it's like that with furniture nowadays unfortunately
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A. A.
4 Jan 2022
Verified reviewVery pleased with my beautiful coffee table. It has been greatly admired
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