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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
5 Feb 2022
Verified reviewThe quality of my console table is pretty average / poor for the price. I would liken it to Wayfair or worse. Legs are wonky, lots of little scrapes and chips in the paint, not ideal.
Reply from Tikamoon.co.uk
Thank you for your comments. We are sorry to hear that your item was not of a high standard. Our customer service team have now found a solution for you.
Reply from A. A.
Thank you, what is that solution? Zoe
Reply from Tikamoon.co.uk
According to your file, you have agreed to keep the unit for a partial refund.
Show exchanges Hide exchanges -
A. A.
29 Jan 2022
Verified reviewI ordered an Acacia tv stand which is absolutely beautiful. I love the style and the quality is great. I have ordered now a matching drink cabinet. I can’t wait for it to arrive. Delivery was quick. One small thing..i would not mind if the delivery people took the packaging away. I think that would be a big help for single people like me as these furniture are heavy and not easy to unpack alone. Other companies do this service.
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A. A.
29 Jan 2022
Verified reviewHad a problem due to health issue but tikamoon have gone above to help me
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A. A.
29 Jan 2022
Verified reviewDelivery and collection were great. The TV Cabinet had not been inspected and was inferior construction and damaged. Refund was prompt
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A. A.
29 Jan 2022
Verified reviewFast delivery. Quality product.
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A. A.
29 Jan 2022
Verified reviewGood
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A. A.
29 Jan 2022
Verified reviewPerfect service, although I needed to return the item I am very happy with the service.
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A. A.
29 Jan 2022
Verified reviewEasy and nice site
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A. A.
29 Jan 2022
Verified reviewGood quality, reasonable price. Very happy
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A. A.
29 Jan 2022
Verified reviewVery good
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A. A.
29 Jan 2022
Verified reviewTikamoon always excellent service, and excellent quality.
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A. A.
29 Jan 2022
Verified reviewNice site. I don’t like the delivery company. Their system to arrange delivery is very annoying and takes time. I asked them to either pass it to another delivery company or cancel my order because I don’t have time to complete their procedures
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A. A.
29 Jan 2022
Verified reviewgreat quality chair, very good delivery ,recommended.
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A. A.
29 Jan 2022
Verified reviewNo problems in navigating the sight and paying for the item of furniture I chose. Problems came with the delivery, or should I say deliveries. The first of which was meant for another household and it remained in my living room for a week before somebody could be bothered to come and collect it and take it to its rightful owner. My order apparently went to to Blackpool, ( I live in Sussex) and was retrieved and another attempt delivery was arranged, after many phone calls from me to Tikamoon and the delivery company. Nobody seemed that bothered to rectify their mistake. On the morning of delivery I received a text, apparently my order hadn’t been put on the van, and after further telephone calls from me, I was told that no one could find it in the warehouse and it would be another week before I could expect another attempt at delivery. I have got my money back and bought a similar item from John Lewis. If I could give no stars I would. Absolutely useless company, and no one seemed to care. T
Reply from Tikamoon.co.uk
Please accept our sincere apologies for the handling of your delivery. We have asked our customer service department to investigate further, together with the delivery company, so this type of situation does not arise again in the future.
Reply from A. A.
The service from your company was appalling, unfortunately sincere apologies do not compensate for the inconvenience that was caused, and the disappointment of not receiving what I had been looking to, for my new home.
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A. A.
29 Jan 2022
Verified reviewWould surely recommend again
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A. A.
29 Jan 2022
Verified reviewBeautiful products that are well worth the money. Love that they are traditionally made and made with sustainably sourced wood. Our cabinet even came quicker than expected.
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A. A.
29 Jan 2022
Verified reviewEasy to use site and order items
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A. A.
29 Jan 2022
Verified reviewGreat delivery and easy to put together
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A. A.
29 Jan 2022
Verified reviewThe first order was damaged and after sending photos I was offered £300 off my next order or £250 if I decided to keep the item. Given that the item was over £1200 I wanted an exchange. This took longer than expected and I had to follow this up as I had no communication from anyone apart from the small print which said the item was being shipped but they would not know when it would be delivered as it was coming from France. I was delighted when the item finally arrived despite it being delivered in the dark. The delivery men rang before they arrived and actually were an hour earlier than expected
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A. A.
29 Jan 2022
Verified reviewI had been waiting for the product to come back in stock. Very easy to order and pay.
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