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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
3 Mar 2022
Verified reviewEasy website and good views of the TV Stand were available with zoom facility as well. Easy to assemble it’s just a case of putting the legs on.
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A. A.
3 Mar 2022
Verified reviewAwful !
Reply from Tikamoon.co.uk
We are very sorry to hear the sideboard did not meet your expectations. Please note, we offer a 60 days free return policy should you wish to return the item for a full refund. Best regards Your Tikamoon Team
Reply from A. A.
No it was the delivery that was awful, left upside-down with all the packaging, my mother is an 80 year old woman and was quite upset ...also she was promised a £40 refund for late delivery, so that's why you have a bad review ..
Reply from Tikamoon.co.uk
Thank you for your response. This has been investigated, and it is correct, you were offered a refund of £40 if you were happy to continue waiting to receive the unit. As no response was received accepting this offer, the transaction was not processed. I can confirm the £40 will be transferred back to your original form of payment today. Please allow up to 3 days for this to appear on your statement. In addition, we will also speak to BJS about the delivery, as this is unacceptable. Please pass our apologies along to your mother. Kind regards Tikamoon Customer Care
Show exchanges Hide exchanges -
A. A.
3 Mar 2022
Verified reviewExcellent price, quality and service.
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A. A.
3 Mar 2022
Verified reviewMy order was delivered as promised, was well packaged and in good condition.
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A. A.
2 Mar 2022
Verified reviewExcellent website and customer service. Had a couple of issues and wasn't sure if not was my end and also a small delivery issue with were put right with the excellent customer service team. You can't say how good a companies customer service is until you need their help and I couldn't fault Tikamoon. The delivery company they use have the best information and communication only issue is I think I was lucky my parcels arrived mainly undamaged as the van is a mess and the delivery guys climbed over over peoples parcels to get mine and drag it out resulting in a small box of mine being squished. Tikamoon have no replaced the small item.
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A. A.
2 Mar 2022
Verified reviewEfficient and professional delivery, from the drivers and internet comunication.
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A. A.
2 Mar 2022
Verified reviewTikamoon were great... the delivery how ever was a joke! They delivered to the correct address but I am building a house on the next property and asked that they take it around there for me as I have no room in the house next door, they refused as this was against the rules and said they would get in trouble (so really unhelpful to me) I then said that container its packed in was very damaged, a car came and they had to move their lorry so I never signed for my item (They did!!! Not ok) and I was in the middle of discussing the damage to the container and that I was not able to open it to check as it was pouring with rain and I could not fit it in the house, so didn't want to unpack. Really bad delivery service.
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A. A.
1 Mar 2022
Verified reviewSite is easy to navigate and the purchase process was nice and easy.
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A. A.
1 Mar 2022
Verified reviewEasy to order. Have bought from Tikamoon before and it's always a good experience.
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A. A.
1 Mar 2022
Verified reviewMmm
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A. A.
1 Mar 2022
Verified reviewGreat, easy ordering.
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A. A.
1 Mar 2022
Verified reviewReally premium product, delivered a touch earlier than advertised. Now to save for future purchases from Tikkamoon!
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A. A.
1 Mar 2022
Verified reviewFast delivery and good to deal with
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A. A.
28 Feb 2022
Verified reviewThe first one of these was delivered with a deep gauge in the front, left corner. This could not be repaired and so I arranged an alternative to be delivered. The second has an issue with the hinge for the right-hand door, so when closing it it needs to be shunted. I’ll try and repair this myself rather than mess about with another delivery. The unit itself is beautiful, but their quality control is clearly lacking!
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A. A.
28 Feb 2022
Verified reviewI was happy to oder from Tikamoon as there was a full refund policy if the item wasn’t suitable. It is difficult to see from a picture exactly what the item will be like. I had wished there had been more pictures on the website of inside the sink. I would buy again as it was well packed and nice quality, it just wasn’t quite the right one for us unfortunately.
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A. A.
28 Feb 2022
Verified reviewBeautiful product, delivered on time. Very happy with the whole experience. Would definitely do more shopping from this site. I already love the different designs you guys are producing. Thank you
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A. A.
27 Feb 2022
Verified reviewIt was great service and attention. I had to return the item we picked due to size, but the service has been through the process perfect.
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A. A.
27 Feb 2022
Verified reviewGood site , delivery on time and delivered to room of choice.
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A. A.
27 Feb 2022
Verified reviewnice looking piece of furniture. just right for my space
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A. A.
26 Feb 2022
Verified reviewGood service and communication
Reviews displayed in chronological order
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