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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
15 May 2022
Verified reviewThe website was easy to use etc however the only complaint I have is sometimes in the pictures there are items which actually aren’t on the site to purchase
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A. A.
15 May 2022
Verified reviewI like the furniture, it's good quality. Just let down by the delivery service - same with previous delivery. Overall would recommend though as unique furniture.
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A. A.
14 May 2022
Verified reviewDelivery was at the approximate lead time at time of purchase, given regular updates as the delivery got closer, and the guys who did the delivery did a good job, placing as directed. Room still being finished so I only unpacked and assembled the lightest item to check I was happy with the general finish etc and very pleased with the quality
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A. A.
13 May 2022
Verified reviewI like the style but it doesn’t feel finished -especially for the price- as the wood is untreated and not fit for its intended use in the bathroom as is. We expected for the piece to be ready to use but instead need to treat it first to ensure that the wood is not damaged by the humidity of the bathroom.
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A. A.
13 May 2022
Verified reviewAttracted to the sustainable credentials and style, however the order is shipped from Europe which was frustrating when I realised, from an environmental perspective. Item arrived after 10 days and was damaged and a hinge wasn’t screwed in. The damage had white residue, like someone had tried to glue it back together. Customer service offered less than 20% off as compensation or a replacement. We didn’t want more environmental impact, however felt the discount was poor for a visibly damaged item and, what we felt was, deception in the item being glued back together. A replacement took another 10 days and we had to arrange to accept delivery and pay our builder an extra call out to fit. New item was also damaged and we were offered a small amount off which we accepted for ease. The item is stylish but requires treating yourself (eg varnish), is expensive, not as sustainable as I felt was promoted, and there are lengthy delivery times. I wouldn’t order again from Tikamoon.
Reply from Tikamoon.co.uk
Thank you for your review. We are very sorry that your first item was damaged and that the replacement also had some issues. In an effort to minimize unnecessary transport we are always looking to improve our packaging and quality control and will use your review and the pictures you supplied us for improvement. Most of our teak products do need varnishing or oiling before use, we offer them unprotected so you have the choice of finish and our oak furniture is instead already oiled.
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A. A.
13 May 2022
Verified reviewThe rack is beautifully made and very neat. Good delivery and easy to put together. It keeps the bedroom very tidy! I love it! Thank you
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A. A.
13 May 2022
Verified reviewDelay in supplying my order after taking the full cost of my purchase. Delivery date became to delivery to the themselves not to the customer.
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A. A.
13 May 2022
Verified reviewThe website very easy to navigate . Delivery team were very good as the product was very heavy and the follow up customer dealt with a slight problem very efficiently
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A. A.
13 May 2022
Verified reviewSite very nice and easy to navigate, quite a wait for delivery but updated appropriately, delivery was timely, efficient and very friendly staff
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A. A.
13 May 2022
Verified reviewVery pleased with my chair. Extremely comfortable however I was disappointed with the long delivery. From ordering to delivery took 4 wks
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A. A.
13 May 2022
Verified reviewAbsolutely digusted and horrified at the way Tikamoon dealt with my issues. Large garden table arrived and when I unpacked it and started to assemble it found the top of the table was boken and split. Several days & calls later they offered me £130 back to keep the damaged table (which was unusable) giving a broken table a value of £300 ! Why on earth I would anyone take up that offer it was derisory and insulting, especially as I was left over the bank holiday weekend with 8 friends for lunch with no where to sit. Then they insisted that the original packing had to be in place despite the fact that it had been removed and was rain sodden and impossible. More calls and they finally agreed to collect the table (2 more days lost taking time off from work) No gesture, no proper apology not even a voucher or anything but a nice guy on the phone at the end who did agree that I would not have to wait 4 weeks for my money back and it would be returned within a few days. I won't deal with this company again Customer service was terrible.
Reply from Tikamoon.co.uk
Thank you for your review. We are sorry to hear that you were not happy with the service provided to you and the disappointment in receiving an item that was damaged. We will use your comments and the pictures you provided for future improvements.
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A. A.
10 May 2022
Verified reviewSome really lovely items on this site. Photographs are great and navigation is easy.
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A. A.
10 May 2022
Verified reviewRecently purchased a Typo Walnut bathroom vanity unit. From order to delivery excellent service and the quality of the product is excellent.
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A. A.
10 May 2022
Verified reviewOk, easy enough.
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A. A.
10 May 2022
Verified reviewAlthough we ended up returning the item as it felt too big for the space, that was entirely our fault and Tikamoon were extremely helpful and efficient at retrieving the item and refunded us without delay or inconvenience.
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A. A.
10 May 2022
Verified reviewQuite navigable, good
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A. A.
10 May 2022
Verified reviewAll good.
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10 May 2022
Verified reviewYes it all worked fine.
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10 May 2022
Verified reviewVery good product Prompt delivery shame they can’t take packaging Good Value and well built
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A. A.
10 May 2022
Verified reviewBrilliant
Reviews displayed in chronological order
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