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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
21 Jun 2022
Verified reviewOrdered 2 pieces of furniture. Both had damages that are not the result of poor packaging or delivery. Just really poor craftsmanship and no quality control. The TV stand had a nail sticking out to the side... I think casual DIYers can do a better job. Really disappointed given the price - TV stand was 1000+ quid. They gave 10% compensation for both items though. Won't be buying again from them again.
Reply from Tikamoon.co.uk
Thank you for your review. The images you provided when we spoke have been passed onto our production team and we will also use your review for reflection and improvements. We hope we can welcome you back as a customer in the future and we are sorry once again that you were unhappy with your purchase.
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A. A.
21 Jun 2022
Verified reviewThe quality and finish of the first items I recieved were not good. Infact totally unacceptable (cracking, wonky). Certainly not by price point standards. The service to replace them was much better and pretty slick. The replacements are much better quality and finish all round that do better reflect the price point.
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A. A.
21 Jun 2022
Verified reviewI was disappointed. I ordered a mirror to go with the vanity unit. The vantity unit was untreated so after waxing it the mirror was already treated so was a completely different tone. A waste of money. I’d assumed the mirror was also untreated but it had been laqered.
Reply from Tikamoon.co.uk
Thank you for your review. I am sorry for the confusion, the product pages state if they are oiled or varnished and a lot of our teak products are not so that you have the choice of how you want to protect them. Should you wish to return the mirror to find something that matches, please be aware that we have a free 60 day returns policy.
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A. A.
21 Jun 2022
Verified reviewMore close up photos of the product would be great
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A. A.
21 Jun 2022
Verified reviewSuperb quality. Beautifully made.
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A. A.
21 Jun 2022
Verified reviewReally lovely piece of furniture. Well made.
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A. A.
21 Jun 2022
Verified reviewBought a round mango wood dining table and arrived with scratches around the rim. Thought it would be a good quality furniture
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A. A.
21 Jun 2022
Verified reviewQuality stuff on this site will buy again I’m sure
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A. A.
21 Jun 2022
Verified reviewWeb site looks professional!! Don’t be fooled!
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A. A.
21 Jun 2022
Verified reviewGood price-quality ratio! Easy website
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A. A.
21 Jun 2022
Verified reviewThe product was delivered on time with regular updates, There was a minor issue with it but after contacting customwr services this was resolved quickly and satisfactorily, I have bought several products over the past year and been very satisfied on each occasion both with the style and quality. I would purchase again in the future
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A. A.
21 Jun 2022
Verified reviewWe were very hesitant whether to place the order as there has been so many bad reviews! However we did not have one problem from start to finish and its a lovely unit! Very pleased it with and very smooth process from start to finish. Nothing else on the market like this unit.
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A. A.
21 Jun 2022
Verified reviewFast delivery, website easy to use but product was packaged in a way which made it very difficult to unpack and the cardboard boxes were soggy and dirty.
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A. A.
21 Jun 2022
Verified reviewExtremely happy with my purchase and the service. Love the cabinet. Fantastic quality
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A. A.
21 Jun 2022
Verified reviewWe have bought 2 items recently from Tikamoon, a t.v. Sideboard and a table. Both items were of excellent quality.
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A. A.
21 Jun 2022
Verified reviewThe delivery drivers refused to take the goods upstairs because they were too heavy. So we sent them back. However tikamoon organised “professional lifters” and a redelivery but unfortunately the items were still too difficult in a mixture of size and weight. So the same delivery company returned to remove them. They said ‘we can get them up for you’ but we had had enough by them. They were rude and dragged and manhandled the two beautiful untouched products on to their wagon with zero care. Literally dragged them out of the house and down the street with no trolley. We told Tikamoon. They reassured us we would get a refund and we did with absolutely no quibble. So, product looked lovely from what I saw of it, service and quality of product excellent. Delivery company awful. Unprofessional and damaging the reputation of Tikamoon. Change the delivery company. awkward to get up the stairs in a combination of size and weight. It was possible but really touch and go. The delivery
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A. A.
19 Jun 2022
Verified reviewThe trunk had very poor fittings of the lowest quality I’ve ever seen!I kept the trunk as it was the right size, but had to remove the straps. I kept them to post to you so that you can see for yourself if required. I returned the headboard without opening it due to my feeling of disappointment with the quality issues with the trunk.
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A. A.
19 Jun 2022
Verified reviewExcellent range of furniture. Quality is good as well. Only downside is the long wait times to get the furniture
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A. A.
19 Jun 2022
Verified reviewQuality site.
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19 Jun 2022
Verified reviewCoffee table is really well made and stylish. It took a while to deliver due to current customs restrictions with protected woods and Sheesham requires paperwork which take a while. Customer service was excellent and responsive and even refunded delivery costs. Can’t fault the service or product.
Reviews displayed in chronological order
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