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Review Summary
Tikamoon is described as easy to use from browsing to delivery, with clear information on sizes, materials and care instructions. Customers often mention furniture that arrives well wrapped, looks beautiful, and fits their homes straight away, from bathroom cabinets to sideboards, tables and TV units.
Delivery
"Great product. Delivered assembled & perfectly packaged. I love it."
"Easy to use site. Clear communication about delivery."
"Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy…"
Extremely happy with my purchases. Online ordering and after service was seamless. Items delivered well wrapped and beautiful products. Very happy and have already bought again
Digital experience
"Good range and easy to use website. Prices are on the high side but the quality is good."
"All easy to navigate. Clear information."
"website easy to find and use - queries were responded to well. have used this site quite a few times now over the years - keep coming back"
Team expertise
"Very professional."
"Very user friendly & fully informative site."
"There has been very good customer care"
Responsiveness
"The website is easy to navigate .Customer service was very helpful when I contacted them and sorted my issue quickly & efficiently."
"Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order…"
Lovely items as expected. I needed to contact customer services and my query was dealt with so quickly and professionally. Will most certainly order again
"Very easy to navigate and the customer service is fast to respond."
Choice
"Always such a beautiful selection of items."
"On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves…"
On finding the site I was very pleased to see the selection of quality furniture and to find a TV unit which would hold my AVR as most have shelves too shallow.
"Easy to use and good choice"
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A. A.
4 Nov 2022
Verified reviewA great company that offers solid wood furniture for all tastes. A bit expensive, but you have to pay for quality products. Also, my package was delivered within just days and came as described. I'd definitely recommend it to others and plan to shop with them again.
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A. A.
4 Nov 2022
Verified reviewFantastic site with great pictures of the items and all information.
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A. A.
4 Nov 2022
Verified reviewExcellent
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A. A.
4 Nov 2022
Verified reviewEverything went ver smoothly from order to delivery. The table is absoloutely beautiful and very easy to assemble.
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A. A.
4 Nov 2022
Verified reviewI had to wait longer for the delivery but wasn’t Tikamoon’s fault . Great customer service !! Extremely happy about the TV stand and the service
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A. A.
4 Nov 2022
Verified reviewOverall this is hard to rate as the sideboard I ordered is a really beautiful piece of furniture that is well made. Unfortunately I had to wait 13 weeks for it to be delivered - way beyond the 6 week estimated delivery that was stated on the website when I bought it. I understand that the issue was with Customs however they should have been honest about the potential for such a huge delay at point of purchase as I would never have gone ahead with it had I'd known. So that was very disappointing. When it finally arrived I found the delivery team to be very accommodating provided an excellent service - lugging the heavy piece of furniture up to the top floor flat without complaint. So a big thank you to them!
Reply from Tikamoon.co.uk
Thank you for your review I am very sorry for the delay in dispatching your order. I have also forwarded on this review to the relevant teams for internal review. The unfortunate delay aside, I am very glad to hear that you like the unit and that our delivery partners excelled in their job. Kind Regards Your Tikamoon Team
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A. A.
4 Nov 2022
Verified reviewTerrible, poor interface
Reply from Tikamoon.co.uk
Thank you for your review. I am sorry that have experienced problems with our interface. If you could please email over any complaints or something specific to info@tikamoon.com we would be happy to forward this onto the correct teams for improvement. Kind Regards Your Tikamoon Team
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A. A.
4 Nov 2022
Verified reviewThe furniture is beautiful and very good quality but for 2 side tables which were meant to be delivered within 6 weeks I waited over 15 weeks and had to chase it to get any information why it’s taking so long.
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A. A.
4 Nov 2022
Verified reviewGreat website with amazing products, but I had to wait five months for the delivery of my dining table and chairs due to the customs process (vs website saying within six weeks). I'm happy I waited though as the furniture is stunning. Customer service has been friendly.
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A. A.
26 Oct 2022
Verified reviewUnfortunate the bookcase didn’t fit in once we saw it in place so it had to be returned. However it was of excellent quality.
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A. A.
26 Oct 2022
Verified reviewvery easy to use and looks fantastic
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A. A.
26 Oct 2022
Verified reviewEasy to order - great updates, arrievd when it said it would.
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A. A.
26 Oct 2022
Verified reviewI sent an email with a photo of a problem with the product but have heard nothing back, I would like to hear from someone regarding this.
Reply from Tikamoon.co.uk
Thank you for your review. I am very sorry to hear that you have a problem with the product. I have requested that the team reach out to you as we are unable to locate any email from yourself. Kind Regards Your Tikamoon Team
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A. A.
26 Oct 2022
Verified reviewSite is great
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A. A.
24 Oct 2022
Verified reviewOrdered a TV stand from tikamoon. The whole customer experiense is very good. And I am very satisfied and happy with the product. Very well made and arrived assembled.
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A. A.
23 Oct 2022
Verified reviewAbsolutely love our console table & service was great
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A. A.
22 Oct 2022
Verified reviewWe ordered a TV consul which we are very happy with. Good quality product which we are very satisfied with. The item was delivered on time and we had notification emails all the time and contact. with the driver. They delivered when they said and took great care and attention when bringing it into our home. Will definitely recommend
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A. A.
19 Oct 2022
Verified reviewExcellent product. Solid and well finished
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A. A.
19 Oct 2022
Verified reviewThis is the second time I have ordered these pieces. Sent the first order back as the woods were completely different colours (one walnut colour and one teak colour)Happy with all aspects of this second delivery, everything as I had hoped the first one would be.
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A. A.
19 Oct 2022
Verified reviewVery good site
Reviews displayed in chronological order
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